Extended Stay America - Chicago - Schaumburg - I-90

Business response:

Rachel, thanks for choosing us. Although you liked certain aspects of our hotel, we offer our sincere apologies as we couldn’t provide you with the room of your choice and the cleanliness issue you had in your room. Your feedback is shared with the concerned teams to find out what went wrong and to take appropriate measures to avoid such issues going forward. We would like to regain your trust and hope to accommodate you again and earn your highest marks. Sincerely, Hotel Management 

Business response:

Victoria, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are delighted to know you were comfortable here and that our attentive associates left you with a good impression of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit and that you liked the kitchenette in your room. We will make note of your feedback as we plan any changes to our breakfast offerings. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We hope you consider staying with us again soon! Sincerely, Hotel Management 

Business response:

Many thanks for sharing your comments online. We are delighted to know you were thoroughly impressed with your well-maintained room and the service provided by our courteous staff. On behalf of everyone here at Extended Stay America, we appreciate you for highlighting our efforts and invite you to stay with us again the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Gerald, it was our pleasure accommodating you at Extended Stay America. We appreciate you sharing your review with other travelers. We are so happy that you had a great night's rest and that our facilities and service were to your satisfaction. We look forward to sharing your kind comments with our staff! Thanks again and we hope you will visit with us again the next time you visit the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your stay at. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Muhammad, thanks for the excellent review of your visit to Extended Stay America. We are thrilled to know you were thoroughly impressed by the courteous service provided by our staff. On behalf of our entire team, we thank you for highlighting our efforts in your feedback. It was a pleasure to have you as our guest, and we look forward to hosting you on your next stay. Sincerely, Hotel Management