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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We left and demanded a full refund. I will mention only one problem; the smoke detector was covered with plastic, rendering it inoperable. I will never use Extended Stay America again.
Business response:
Dear Gary, Thank you for evaluating your stay with us. We are sorry for the disappointing stay and the issue you observed with the smoke detector in your guest suite. We take safety precautions very seriously and will have our property engineer inspect your guest room. Thank you for bringing this to our attention. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
EXTENDED DON'T STAY HERE We chose this hotel because we were doing a quick two daytrip between Ohio and Skokie. The room was not equiped with anything, no coffee pot ,had to go to the desk and request one. The phone didn't work to call the desk.We chose this hitel so we could have the breakfast at 7am. Their breakfast included, wrapped muffins,no juice , decaf instant coffee, their coffee had supposedly broken a couple days before. That is not a breakfast. I feel we should be reimbursed, for the false advertising, like I sai... read more
Business response:
Dear Carl, Please accept our sincere apologies for failing to meet your expectations. We never intend to mislead our guests in any way, and we regret you felt disappointed with our complimentary grab-and-go breakfast. Further, we keep kitchenware at the front desk to ensure their cleanliness for our guests, and we apologize if we missed communicating this with you while checking in. When we receive such remarks, it is always discussed with the concerned individuals to ensure a more fulfilling stay for future guests. We hope ... read more
Trashy dirty linens in hallways also garbage cans full. Johnathon Ramirez was very rude; no customer service. I will never come back here
Business response:
Dear Lillian, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. We like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Not responsive, dirty and old decayed property
Business response:
Dear Dong Young, Thank you for sharing your feedback with us. We apologize for the negative experience you had during your stay and any inconvenience caused. We take all guest complaints seriously and will take steps to address the issues you raised with our appropriate team. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
Dirty property but nice staff
Business response:
Dear Katie, Thank you for choosing our hotel and posting your review. While we are pleased that you loved our associate's hospitable service, we are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.