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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms not ready event after 3pm every person was complaining. And there’s no breakfast at all it was snacks and coffee.
Business response:
Dear Meaza, Thank you for choosing us. It is glad that you had a pleasant time here. However, we are sorry for the delay in delivering your room and that you had to wait on your arrival. Let us check with the team to see what went wrong so that it is corrected. Also, our grab-and-go breakfast did not meet your taste, and your remarks will be shared with the concerned team. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
This room has a kitchen with unsafe electric elements in the stove. We were told they had no supplies for us to use the kitchen, such as dishes, pots, etc but when we argued they came up with some. We went through three coffee pots that did not work, the last shooting flames out of the outlet when I plugged it in. We had no pots or frying pan to cook with and we were scared to use that stove anyway. We left early because of this. Expedia told me the hotel had to return my money. The girl at the hotel desk told me that she “c... read more
Business response:
Dear Kathleen, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We regret that you could not enjoy your time with us. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
I never write reviews, but this was a bad experience. The room had a terrible food-like smell and was very low quality. I don’t think I’m ever staying at Extended Stay America again.
Business response:
Dear Peter, Thank you for being our guest. We apologize that our staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Further, we will instruct them to double-check the rooms before delivering them to the guest. We are grateful for your patience during your time with us, and we encourage you to try us again, and we are confident you will enjoy th... read more
There was dog poop in the room
Business response:
Dear Tania, We sincerely apologize for the maintenance issues in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us; as such, the room should be made available when cleaned and inspected by our supervisor. Therefore, we apologize for this unusual performance in preparing your room. We will address the issue with our housekeeping team and the staff to avoid repeating this. We hope you will give us another opportunity to show you the great visit we are known for and that you ve... read more
Key didn’t work in room even guy working here couldn’t open room , even know had reservation was no clean room had to wait
Business response:
Dear Jeff, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit... read more
I was really unimpressed by this location and it didn’t stand up to others I have stayed at. My room had a very strong cologne scent that gave me a headache overnight. The window was open when I arrived and it wouldn’t close all the way for the evening. I woke up to some bugs on the beg, likely because of the window but not sure. The bathroom wasn’t cleaned well, but after driving all day I just stayed and left after only sleeping 4 hours and finding the bugs. I wouldn’t recommend it
Business response:
Dear Anastasia, We apologize for not meeting your expectations during your recent stay. We're sorry for the strong cologne scent, window issue, and bugs in your room. We'll address these issues promptly and reinforce our cleaning process. Your feedback helps us improve. Thank you for bringing these matters to our attention.Sincerely, Hotel Management
Dirty, sticky floor. No ice anywhere. No ice machine. No hair dryer even from desk clerk. Uncomfortable beds. No cases on pillows (2 small). Small television. Worst overnight stay anywhere, ever!
Business response:
Dear Mary, Thank you for being our guest. We apologize for the various concerns that impacted your overall time with us. Our front desk team is always attentive to guests' needs throughout your stay with us. Please feel free to reach out to them. Everything we do aims at providing you with an excellent experience. Please allow us to relook the trouble areas and work on improvement. We want to regain your trust and hope you will give us that opportunity. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.