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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff, shabby property The staff that I encountered were very courteous. Kris was great at checkout & so was the woman who at check in. The hotel was quiet & my room was pretty clean. Negatives were mostly related to the condition of the room itself, the breakfast, & the smells. The kitchenette was in good shape, but all furniture was very shabby. The LVT floors were clean. Carpet was vacuumed but filthy. Breakfast was sad: packets of oatmeal, granola bars, & muffins. Glad I brought protein powder, but I had to buy a p... read more
Business response:
Dear Rachel, We sincerely appreciate your detailed feedback regarding your recent stay. It's wonderful to hear that you found our staff courteous and encountered positive interactions with Kris and the woman at check-in. We apologize for the issues you encountered with the condition of the room, breakfast offerings, and unpleasant odors. Your concerns regarding the cleanliness and maintenance of the room, as well as the presence of unwanted smells, are taken seriously. We will address these matters with our housekeeping and ... read more
The room was rough, lacked basic amenities. Chipped paint, taped up counter, sticky dirty floors. The bed was very uncomfortable The building was in rough shape. Recommend the building should be demolished.
Business response:
Dear Andrew, We appreciate you taking the time to share your feedback with us. We sincerely apologize for the dissatisfaction you experienced during your stay. Please know that your comments regarding the room condition and amenities have been taken seriously, and we will address these issues internally. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable as it helps us improve our services. We hope you will give us ano... read more
The floor in our room was dirty. The filter on the air conditioner were covered with dust. The table the TV was on was dusty. There were no amenities. No coffee, no plates, no pots, no utensils. You coukd rent tgem for an extra fee. The breakfast was a cup of coffee and a stale muffin. It was cheap. And now I know why. Would not stay there sgain.
Business response:
Dear Richard, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can contin... read more
The shower had no hot water. Just lukewarm. If I knew that I wouldn’t have stayed here.
Business response:
Dear Bianca, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our maintenance team. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Thank you.Sincerely,Hotel Management
Zero amenities offered. No service
Business response:
Dear MUHAMMAD, Thank you for being our guest and your valuable feedback. Please accept our apologies for your experience at our hotel. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Worst receptionist ever! Rude and unaccomodating
Business response:
Dear Nafees, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.