This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Huele muy feo el cuarto, no hacen la limpieza uno debe bajar a cambiar sus toallas y sus sábanas no exite el desayuno solo avena y cafe
Business response:
Dear leon, Thank you for staying with us and leaving your feedback. As an extended-stay hotel, our housekeeping services are provided to guests staying eight or more nights, respecting the privacy of their home-like living. However, these services are always available upon request for a minimal fee, and we also offer a complimentary linen exchange service at the front desk as often as you like. Please accept our sincere apologies if this was not communicated to you upon your arrival. Further, we regret if our complimentary g... read more
Ok for the money Room needed touch ups, “free breakfast” is just coffee and muffin, better than nothing I guess. Staff was helpful.
Business response:
Dear Guest, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We aim to provide a comfortable and enjoyable experience for all guests, and we regret falling short of your expectations regarding room maintenance and breakfast offerings. Your comments will be shared with our team to ensure improvements are made where necessary. We are glad to hear that our staff was helpful, and we thank you for acknowledging their efforts. Your satisfaction is important to us, and we hope to ser... read more
Not clean. No ice. No breakfast as advertised.
Business response:
Dear Cindy, We sincerely apologize for the disappointment you experienced during your recent stay. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Your feedback regarding the lack of ice and breakfast is concerning, and we will investigate to ensure these amenities are readily available for our guests. We are committed to addressing these issues promptly to improve the overall guest experience. We value your patronage and hope to have the opportunity to restore... read more
Mal olor no hacen la limpieza no atienden al huésped todo muy malo
Business response:
Dear Leon, Thank you for choosing to stay with us. We are sorry about your experience. Guest satisfaction is important to us, and we prioritize cleanliness and excellent service. Rest assured, we will promptly address these concerns with the relevant team. We appreciate your feedback and hope to exceed your expectations in the future.Sincerely,Hotel Management
Huele muy mal, no hacen limpieza y en definitiva no volvería a este lugar
Business response:
Dearleon, Please accept our apologies for anything other than a perfect stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we will address the issues you've raised with our housekeeping team to ensure that similar incidents do not occur in the future. We understand your disappointment, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved e... read more
Starting with the positive, the woman at the front desk who checked us in and out was incredibly helpful, friendly, and prompt. That being said, I know other guests struggled to get the same level of service. That’s where the positives end. I wouldn’t stay here unless you absolutely have to. Upon going up the dirty elevator to my floor, the hallways instantly reeked of smoke and cooking gas. The room smelled slightly better, but only if you believe the smell of powerful cleaning products to be preferable to that of cigarette... read more
Business response:
Dear Zachary, Thank you for taking the time to write a review. We are grateful for your positive feedback regarding the helpful and friendly service our front desk staff provided. However, we apologize for the challenges you experienced during your stay, particularly with the cleanliness and amenities. Your feedback is valuable, and we will address these issues to ensure a more pleasant visit for future guests. Additionally, we appreciate your comments on our complimentary grab-and-go breakfast; we will reconsider and enhanc... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.