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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean comfortable room good for overnight stay Good place for short stay (1 or 2 days). Room was quiet and clean but kitchen appliances very outdated. The front desk will offer plates and utensils upon request. Parking lot well lit at night but should have more secure entry for late night check in. Check in process almost had me leaving hotel. Person at front desk very loudly spoke my full name email address phone number and room number. I had to ask for a different room and asked him not to shout out the number for my secur... read more
Business response:
Thank you for choosing to stay with us. Although we are glad you liked our comfortable suites, we are very sorry for the lackadaisical approach shown by our front desk associate by calling out your details loudly. We can certainly assure you this was not intentional. That said, we know this is unacceptable. We also understand the frustration you must have felt as you have not received the promised discount. Kindly allow us some time to look into this with the appropriate individual. Your patience and understanding are apprec... read more
The staff was nice the room was really not good, no coffee maker no cups for coffee no blowdryer in room etc just very disappointed for the cost and that I had to ask for the basics to be in my room
Business response:
Christina, thank you for staying with us. We regret your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this... read more
Got a dirty room that was not cleaned. Then the new room was still not properly cleaned. Place smelled like smoke and weed. Trash in hallways. Absolutely disgusting!
Business response:
Crystal, thank you for selecting us and being a guest at our hotel. We are truly sorry to read your specific comment about the smoke odor. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take this matter seriously and will look into it. We also apologize for the cleanliness issue you encountered in your suites. We will discuss this with our housekeeping team to be more diligent moving forward. You are a valued guest, and we hope to deliver the refreshing stay you desired. Sincerel... read more
we were overcharged for the stay
Business response:
David, thank you for your honest evaluation. We were sorry to read you felt you were overcharged for your stay. We strive to ensure that our rates are competitive and in line with area hotels, and published prices vary daily based on average room demand. We feel we offer a great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
do not recommend all homeless people stay here
Business response:
Sherron, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Sheets had obviously not been changed. Food left in room from last visitor .crumbs all over bed. Toilet had not been flushed. Disgusting. Left the property after inspecting the room.
Business response:
Jay, thank you for taking the time to share your feedback. We apologize for the mistakes made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will allow us the opportunity to welcome you back and provide you with the seamless stay you should always expect from us. Sincerely, Hotel Management
Only 1 pillow in the rom, had to ask for more & for drinking glasses. Take out your own trash but the dumpster is overflowing.
Business response:
George, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Rooms are 'extended stay' and have a kitchenette, but no plates, no silverware... Also, I was promised by two people in advance of my stay that I would be able to cancel the second night of my reservation upon check-in, without penalty. This was denied me on checkin.
Business response:
Clark, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The property was very dirty, the front desk was often not manned, and the staff were impolite. We had bed bugs in the room, protested and got refund. We moved to a different hotel. We had an i-pad shipped to this property. The male staff at the front desk denied that the property received my i-pad even though they had received and kept it. It was the worst experience. No one should go to this terrible hotel.
Business response:
Jin, thank you for being a guest at our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected for any activity. We will also review your concerns related to the I-pad to ensure an instance like this is not repeated. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.