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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Adequate room. Pretty clean. Nice staff. While registering it was discovered that the elevator wasn't working. I asked for 1st floor. Was told there was none. Person behind counter said to give us one and they did. That was appreciated as getting luggage up stairs would not have been possible. The room was adequate and well laid out. Everything worked. It was clean except for the sticky floor.
Business response:
Dear Nikki, thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Comfortable, convenient. Nice staff.
Business response:
Dear Leonard, thank you for sharing your review of Extended Stay America. We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team who work around the clock to ensure a memorable stay for every guest! Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
clean
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The light wouldn’t turn on so I had to walk in the dark to get in my room. The AC was loud, had to turn it off. The fridge doir stuck shut, the fridge made loud crashing sounds during night. There were random black hairs all over the bathroom so cleanliness was sketchy. No extra blanket in closet. No water bottles in vending machines anywhere. Was not thrilled with this hotel. Would not go back
Business response:
Christine, thank you for sharing the specifics of your visit. We sincerely apologize for the inconvenience caused due to the housekeeping and maintenance issues that made your stay less than desirable. Please know that we will discuss your comments with the teams involved to enhance our accommodations. We are also sorry that we did not meet all of your expectations. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Bathtub dirty smell bad sticky floors
Business response:
Veronica, thank you for taking the time to share your feedback. We apologize for the oversights in your suite's preparation and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 4.2 star rating with 1,395 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.