Extended Stay America - Chicago - Skokie

Business response:

Dear Judith, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management 

Business response:

Dear Bryanna, Thank you for being our guest. Although you had a pleasant stay, but we apologize for our housekeeping staff's interrupting during your visit. The relevant team will handle this incident appropriately so we can take the necessary action to ensure it is not repeated. We are grateful for your patience regarding this matter. Please give us another chance to improve the above services and regain your trust by staying with us again. We promise better hospitality as we always provide. Sincerely,Hotel Management 

Business response:

Dear Louise, Thank you for the great feedback about your experience. We take pride in creating a memorable, exceptional home away from home for our guests, so we are glad to hear you like the place and enjoyed your stay. Thank you for posting and sharing your experience. We hope you give us another chance to host you again.Sincerely,Hotel Management 

Business response:

Dear herlinda, Thank you for staying with us and sharing your experience with fellow travelers. We are glad you were pleased with your room and enjoyed your stay. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management