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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dropping our daughter off for college .
Business response:
Patricia, we are pleased to see your stay was a great one and thanks for your 4-star review. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Elisabeth, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Good hotel for a good price close to Northwestern. I wish there were more options on the Grab and Go breakfast. Seems more like something I could pick up at a gas station.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad to know you found us to be at a fair price and that overall you had a pleasant time with us. However, we're sorryfor not meeting your expectations with our grab-and-go breakfast.We will share your feedback regarding our breakfast offerings with our Brand Leaders to assist them when determining new selections.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
the place was reasonably clean and this was the only reason we stayed. Had to ask for dishes and silverware. No maid service daily. Staff looks and sounds like they would rather be anywhere else.
Business response:
Thank you for being our guest. We are pleased to know you had an overall pleasant time with us. However, we are sorry you were unhappy with our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our service moving forward. We hope you will allow us the opportunity to regain your trus... read more
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
No convenient outlets to charge phone...or even plug in the alarm clock. No coffee in room, lobby coffee was bad. No cups except by asking at the desk. No ice except for a couple unused ice cube trays in the freezer. "Grab and go" breakfast consisted of instant oatmeal packets. I suppose many of these things would be fine if you were staying for a longer period of time but I had only packed for an overnight and was expecting the usual set of things one finds at a hotel.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
I liked the staff, but the checking in experience was awful. Apparently I had to be put into a different room and had to come back to repay and called about the wifi and was told I would get a call back for help. I never did.
Business response:
Thank you for your review. Although you had an overall pleasant time here, we are sorry for the poor service you experienced from our team. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.