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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay! Very friendly staff and easy, convenient location. Room was clean and tidy.
Business response:
We appreciate you taking the time to write a review. I am also glad to see you valued our location, staff, and the customer service you provided. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Decent room and price. The breakfast was minimal at best. Coffee, instant oatmeal, and granola bars. Had a quiet and comfortable stay.
Business response:
We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to know you valued your room conditions and the price. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The room was clean, not much else to say. This hotel has rooms with a small kitchen. If you want plates, cups, silverware, etc., you have to ask for them at the front desk. You also need to ask for shampoo if you want it. I noticed we had no hair dryer. I went to ask for one in the evening, but they didn’t have any at the desk and was told to come back in the morning. Someone knocked on our door in the am with a hair dryer. Good thing, as we were in town to attend a family wedding. This hotel advertises free breakfast. It co... read more
Business response:
Dear Judy, Thank you for taking the time to share your experience. We're glad to hear that your room was clean and that our team was able to assist with a hair dryer in time for your family wedding. However, we appreciate your comments regarding the kitchen supplies and breakfast offerings. We aim to provide essential items upon request, and we are glad that we served your needs. Your feedback has been shared with our management team as we continue to evaluate ways to improve guest comfort and satisfaction. We’re grateful yo... read more
Not pleasant
Business response:
Dear Michael, Thank you for your feedback. We’re sorry that the cleanliness and comfort of the room did not meet expectations. The issues you described are concerning and not reflective of the standards we strive to uphold. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
The pictures don’t really tell the full truth. I’m speaking here to the condition of the property itself. The staff was responsive, helpful and courteous. However, the room had a torn curtain, peeling paint and sticky kitchen floor. The trash room was full daily and had flies. I decided to stay the 3 nights to check a son into college as it was too much trouble me to try to find other accommodations. However, I wouldn’t stay here again.
Business response:
Dear Toni, Thank you for your feedback. We’re glad to hear that you found our team friendly. However, we are sorry for your disappointment and appreciate your note about the surrounding area and the condition of the rooms. Your comments help us identify opportunities to improve and ensure a more comfortable experience for all our guests. Sincerely, Hotel Management
The stuff member who meet us when we checked in was not friendly at all. She still did her job but in an unfriendly way. The carpet was not clean. Other than that everything else was fine.
Business response:
Dear Ahmed, Thank you for taking the time to share your feedback. We’re glad to hear that your stay met your expectations, but we’re sorry to learn that your check-in experience and room cleanliness did not reflect the level of hospitality we strive to provide. Every guest deserves a warm and welcoming arrival, and we regret that your interaction with our staff member felt unfriendly. We’ll be reviewing this with our team to ensure that all guests are greeted with the courtesy and professionalism they deserve. Cleanliness is... read more
No shampoo/conditioner. Bed is very uncomfortable. Very stuffy toom
When we arrived it took three tries to get the key card to work. The bed had two small pillows one was not full size. We asked for two mor pillows the next morning but none appeared. There were no kitchen items in the kitchen area. The staff were not helpful
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.