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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet in the hallway smelled and needs to be shampoo.
There was dog poop on the red bricks right near the entrance.. The elavator was filthy. The place smelled bad. There was.no iron in the room. Stayed 1 night as i checked out I asked why there was not an iron in the room. I was told i needed to call and they would have brought me 1. What no iron board. These should be standard things.
Weird stain on the mattress cover and a bad smell throughout the entire place. You get what you pay for, and I didn't get sick from it, but I probably wouldn't stay there again.
Business response:
Dear Amy, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and that aspects of the room and environment caused discomfort. Cleanliness and a welcoming atmosphere are top priorities for us, and we are taking your comments seriously as we work to uphold the standards we strive to provide. While we regret your disappointment, we are committed to making improvements and hope to offer a more positive experience should you choose to return. Your feedback is genuin... read more
Here are several areas where improvement is needed: 1. The continental breakfast options should be enhanced. 2. Room service, including cleaning at least once during a four-day stay, is essential. 3. The hallways shouldn’t have any unpleasant odors, like garbage. 4. It’s unreasonable to ask guests to return used towels just to receive new ones. 5. Charging extra for Wi-Fi is absurd; this is the only place I’ve encountered that does this for high-speed internet. 6. A curfew is in place, which means the front desk is unavailab... read more
Business response:
Dear Joem, First, we want to sincerely apologize for the multiple issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, k... read more
The room was so dirty and dilapidated it was hard to believe the cost of the reservation. Even my dog had a very difficult time sleeping there. The carpet was damp and super dirty with debris that was sticking to my feet, socks, shoes and my dog. The air conditioner smelled terrible and was so loud all night, I had to turn it off to sleep. I slept 3 hours and woke up and left, not even returning for my second night at the hotel as my reservation was prepaid. Furthermore Expedia charged me MORE than the hotel would have, had ... read more
Business response:
Dear Barbara, Thank you for taking the time to share such detailed feedback. We’re very sorry to hear that your stay fell so far below expectations. We sincerely apologize for the condition of your room, including the cleanliness concerns and maintenance issues you described. This is not the experience we want for our guests, and your comments have been shared with our team so we can address these problems promptly. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity in t... read more
Expedia didn’t lock in price so it was twice as expensive. Rooms smelled like urine. Worst travel experience maybe ever and I blame Expedia for most of it. Lost a customer
Business response:
Dear Garin, Thank you for sharing your feedback. We are truly sorry your experience did not meet your expectations. We understand how upsetting unexpected charges can be, and we regret any disappointment you may have regarding the rate you paid. Please also accept our apologies for the condition of your room and any discomfort this caused. Cleanliness and guest satisfaction are top priorities for us, and we will address this with our team. We appreciate you bringing this to our attention, and we hope to have another opportun... read more
We had two rooms king bed room was clean but outdated the second room double beds was not very clean and had a very bad smell to it. Manager spayed when we went out but room still smelled of urine . Very outdated and disappointing stay
Business response:
Dear Patrick, Thank you for sharing your experience. We're glad one of the rooms met your expectations, but we're truly sorry to hear the second did not provide the level of comfort and cleanliness you deserved. We understand the importance of a fresh and welcoming environment, and we regret the inconvenience this caused during your stay. Please be assured that your concerns have been shared with our team for immediate attention. We remain committed to making improvements and would appreciate the opportunity to offer you a m... read more
The lobby had lingering smell of cigarettes and the staff was visibly intoxicated or under the influence.
Business response:
Dear Ethan, Thank you for sharing your experience with us. We truly appreciate your feedback, as it helps us understand how we can better serve our guests. We’re committed to maintaining a welcoming and professional environment, and we take guest concerns seriously. Your observations will be reviewed internally to ensure we uphold the standards our guests expect. We hope to have the opportunity to provide you with a more comfortable and positive stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.