Extended Stay America - Chicago - Skokie

Business response:

Dear veruska, Thank you for taking a moment to share your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We’re always looking for ways to enhance the guest experience, and your input helps guide those improvements. We value every opportunity to learn and grow, and we hope you’ll consider staying with us again so we can provide a more positive and enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Howard, We're truly sorry to read that your visit did not reflect the level of service and comfort we aim to provide. We understand how frustrating it must have been to encounter delays at the front desk, communication issues, and challenges with room conditions. Your feedback has been shared with our team to ensure prompt attention to maintenance and odor concerns. We also strive to deliver exceptional service consistently and have shared your feedback with our team to ensure these issues are not repeated in the future... read more

Business response:

Dear Thomas, Thank you for reviewing your stay with us. We want to apologize for not meeting your expectations regarding breakfast. We will address these concerns with our team, as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we do hope to have the privilege of hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your impressions. Providing a pleasant and convenient experience is always a top priority, and guest observations like yours help identify areas where we can enhance comfort and satisfaction. Your comments have been shared with the team to ensure thoughtful attention is given to the details that matter most to those we serve. We’re grateful you chose to stay with us and hope for the opportunity to welcome you again with improvements that reflect our ongoing commitment to gue... read more

Business response:

Dear Guest, Thank you for sharing your experience. Guest impressions are incredibly important, and feedback like yours helps highlight where improvements may be needed. It's our goal to provide a welcoming and comfortable environment, and we're sorry to hear this visit did not reflect that. Your comments will be shared with the appropriate team to support continued efforts to enhance the overall guest experience. We value your input and hope to have the chance to offer you a more enjoyable stay in the future. Sincerely, Hote... read more

Business response:

Dear Guest,Thank you for sharing your feedback. While we are glad to hear your thoughts, we sincerely apologize for the issues you faced during your stay. Your experience with cleanliness, the lobby environment, and the smoke alarm are certainly not in line with the level of service we strive to provide. We appreciate your comments and will take immediate steps to address these concerns. We hope you’ll consider staying with us again in the future for a much-improved experience.Sincerely,Hotel Management