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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waste of money
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are sorry to hear that your experience didn’t meet expectations. Guest feedback is incredibly important and helps us focus on areas where we can enhance the overall stay. Our goal is to offer a stay that feels both comfortable and worthwhile, and we’d welcome the opportunity to better serve you in the future. Sincerely,Hotel Management
I didn't not stay there. I also need my money refunded as I did not stay in the hotel.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We’re sorry to hear there was an issue with your reservation and apologize for any disruption to your plans. Please rest assured refunds are always initiated promptly and may take a few business days for your bank to process. We encourage you to contact the third-party platform associated with your booking for any billing inquiry. We hope this isolated instance will not prevent you from tryingusagain; we would be honored to have you back and provide you with ... read more
I have stayed in 1000s of hotels as I have worked for hotel chains most of my life. I decided last minute to try this brand. I have actually stayed in hotels in horrible neighbourhoods and this one is in a nice one. The smell was horrible. The room wasn’t to bad but I didn’t feel very safe in the property and that’s a rarity as I realize I was spending 100-120 a night. I also understand that this is an extended stay so a lot of people live there in the current housing market but the management needs to step but to make the b... read more
Business response:
Dear Guest, We are sorry that your recent stay with us fell below expectations. Your insights are extremely valuable to us. Please accept our sincerest apologies for the issues you encountered, from the cleanliness concerns in your room to the discomfort with the environment in common areas. These things should never compromise a guest’s experience. While we can’t undo the experience, we take your feedback seriously and share it directly with our operations and housekeeping leadership for immediate review and correction. Ple... read more
Unfortunately their customer service is pretty bad. The lady at the front desk was really rude from the beginning. For whatever reason she couldn't find the reservation even though I showed her the reservation number as well as my bank statement on my phone were it clearly showed that the room was paid for. She ended up calling someone on the phone to get instructions on how to find the reservation but a good 30 plus minutes had passed by before I was able to get checked in. Whoever the person who is in charge seriously need... read more
Business response:
Dear Guest, We sincerely apologize for the difficulties you encountered during check-in and for any inconvenience caused by the delay. Providing efficient and courteous service is a priority, and we regret that your experience did not reflect our standards. Your feedback will be shared with the team to ensure better training and a more welcoming demeanor in the future. Additionally, we always want our guests to enjoy a fresh and comfortable environment, and we appreciate you bringing your insights regarding the room odor to ... read more
Not a nice place to stay Just not a nice hotel. Surprisingly gross for the price. Felt like a super 8
Business response:
Dear Andrew, We sincerely apologize that your recent stay did not align with the standards we aim to uphold. Providing a clean and comfortable environment is our priority, and we regret that this was not your experience. Your feedback is invaluable, and we are committed to addressing these concerns to ensure such lapses are not repeated. Thank you for your insights; we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Smell bad on 2nd floor hallway, room had an unpleasant smell, all the sheets are yellowish. Especially the fire alarm has gone off so loud at 7:56am till 8:15am but there were no apologies from the hotel staffs. There is no housekeeper unless you stay 14 days, but on the day i checked out which is 2nd day, housekeepers knocked on my door continuously for around 10mins at 8am that was so annoying and too early for checking-out time(11am). Overall bad experience
Business response:
Dear Henry, We sincerely apologize for the issues you encountered during your stay. What you experienced is not the impression we want our guests to have. The fire alarm disruption and lack of communication from our team are deplorable, and we appreciate your feedback as it helps us improve. While our housekeeping policy is designed for extended stays, the early morning disturbance was regretted, and we will address this with our team. Your concerns are being reviewed to ensure a better experience for future guests. We would... read more
Below average place
Business response:
Dear Senthil,Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and fell below the standards we strive to provide. Your experience is important to us, and we would like to understand more about the specific areas where we fell short of addressing them effectively. Please know that we are committed to improving our services and facilities to ensure a more comfortable and pleasant experience for all our guests. We hope you will consider giving us another opportunity in... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.