Extended Stay America - Chicago - Vernon Hills - Lake Forest

Business response:

Josue, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

We are delighted you choseExtended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you found us to be a great value and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Breanna, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will be sure our front office team communicates this more clearly going forward. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Mark,thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. ​ Sincerely, Hotel Management 

Business response:

Jade, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you loved our affordable rates. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at Extended Stay America. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Please accept my sincere apology for the difficulties you encountered in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management