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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the second time I've stayed here. The first time was great but this time not so much. They did not have all the kitchen supplies I needed. The front desk staff on check-in was awesome, there were two guys and I'm sorry I didn't catch their names however the rest of the front desk staff seemed uninterested in trying to make any accommodations.
Business response:
Karen, thank you for returning back to us. We are pleased to know you were happy with some of our associates and had a pleasant time with us, but we are sorry for the issues you encountered. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Hockey weekend Hotel was nicely updated, but needs a good cleaning. Wow inspecting the beds we Found garbage under the beds. Staff was very friendly and helpful. Location was fantastic.
Business response:
Joseph, it was a pleasure to have you as our guest. We are glad to read you had a comfortable stay. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Nothing particularly unique except my room was close to an exterior door, which made moving luggage very easy. The one very small con was the access key which failed to open the door until repeated attempts. This is not unusual for this type of "key".
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you liked our well-kept property and had a comfortable stay. We look forward to hosting you again soon. Sincerely, Hotel Management
Good - pets allowed Not good - side entry door lock was disabled
Business response:
Thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Room was very clean, friendly service. Would definitely come back!
Business response:
Terrence, thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Dated, but the location and price were very good. The breakfast was minimal, but acceptable.
Business response:
It was our pleasure accommodating you at Extended Stay America and are glad to know you were happy with our affordable rates. We value your feedback and look forward to welcoming back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,317 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.