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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Small pillows with no support. Bed harder than I like it. It was tough to sleep on. Everything else fine. Staff was friendly.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us and were impressed with our courteous associates, we are sorry you found our mattress uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Clean but not as expected 3 night stay was planned and I have had experiences at other Extended Stays. Rooms were usually set for “extended stays”. There was small kitchenette but no utensils, plates or even towel paper. I had to request every Ammenity needed. Keys cards had to be “rescanned” in order to work. Staff was pleasant and accommodating but I was also disappointed with “breakfast”. Other Extended stays had fresh fruit, yogurts,juices and even boiled eggs/refrigerated items. Cereals and option for bagels and toast. ... read more
Business response:
Shawn, thank you for being loyal to our brand. We are pleased to know you liked our location and that you also appreciate our associates. However, we are sorry you were unhappy with our hotel policy and apologize for the disappointment you had with our breakfast offerings. Your feedback has been shared with our brand leaders to determine new breakfast choices. We hope to host you back in the future so that we can provide you with an even better experience. Sincerely, Hotel Management
Clean, fast check in, price is good, friendly staff
Business response:
Thank you for being our guest at [hotel name]. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Business response:
James, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
All was as expected except response from staff at front desk. Had to ask multiple times before I got action if at all.
Business response:
Thank you for taking the time to review our hotel. We always want every guest to receive outstanding service from our team and we are truly sorry this did not happen during your stay. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Sincerely, Hotel Management
It was a great stay, staff very helpful, everything clean.
Business response:
Thank you for the fantastic feedback of Extended Stay America. We are delighted to know you were impressed with the amazing service delivered by our associates and that you had a great stay with us. Your review made our day - thank you! Sincerely, Hotel Management
The employee at the front deck for check-in was very nice and helpful. The room was clean and it was nice looking.
Business response:
Thanks so much for your awesome review of Extended Stay America. We’re thrilled to know you were pleased with your well-appointed room and the service you received from our staff went a long way in making your stay a memorable one. On behalf of everyone here, we invite you to stay with us again the next time you visit Vernon Hills. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 4.2 star rating with 906 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.