Extended Stay America - Chicago - Vernon Hills - Lake Forest

Business response:

Thank you for being our guest. We are sorry our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, your comments will be shared with the appropriate team members to improve our service going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Durham, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Michelle, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you sharing your review with us. It is a sheer pleasure to know you liked our well-maintained property and that our excellent service made your stay a comfortable one. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thank you once more being a guest at Extended Stay America, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Fred, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Luc, thank you for evaluating your stay. We apologize our services and amenities were not to your expectations. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will consider giving us a second chance the next time you are in ... read more