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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn't aware till we got there that hotel doesn't change change sheets nor picks up garbage from room. Hotel reaks of people cooking in their rooms. Like staying in a third world hotel.
Business response:
Thank you for your visit. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We regret the inconveni... read more
What breakfast? Breakfast--only packets of instant oatmeal, coffee, packaged muffins and granola bars in the lobby. We had to bring back up to room to hear up and eat. The whole 3rd floor and our room smelled of heavy Indian food.
Business response:
Thank you for choosing to stay at our hotel. We are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We are also sorry for the cleanliness issue you experienced and regret the inconvenience it caused. It was a pleasure hosting you, and we hope to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Vernon Hills - Lake Forest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Business response:
Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America - Chicago - Vernon Hills - Lake Forest. Sincerely, General Manager
Business response:
Marwan, thank you for being our gust at Extended Stay America - Chicago - Vernon Hills - Lake Forest. We are glad to know that we exceeded your expectations and you enjoyed your stay. We appreciate your business and hope to see you again soon. Sincerely, General Manager
Business response:
Jesse, thank you for giving us a wonderful rating regarding your stay at Extended Stay America - Chicago - Vernon Hills - Lake Forest. We are delighted to know you were 100% satisfied with your experience with us. It was our pleasure hosting you, and we hope you will choose us again when your travels bring you back this way! Sincerely, General Manager
Perfect for a pit-stop or family lodging This was a quick stop, but I would recommend it. There was a full fridge and mini kitchen. The place was overall clean. Plus, it was out of the way off the main road but super close to shopping. This would be very helpful for a family traveling.
Business response:
Thank you for staying at Extended Stay America - Chicago - Vernon Hills - Lake Forest. We are glad to read you were impressed with your well-appointed room and enjoyed the convenience of our location. We appreciate your recommendation and look forward to your next visit soon. Sincerely, General Manager
Very pleasant hotel and staff Really nice experience in a nice and clean hotel. Staff was great and very professional. Conveniently located. I will definitely recommend it.
Business response:
Mari, thank you for choosing to stay at Extended Stay America - Chicago - Vernon Hills - Lake Forest and for sharing your experience. We are glad to know our location worked well according to your needs and that you were impressed with our courteous associates. We appreciate your recommendation and look forward to hosting you again soon. Sincerely, General Manager
No problems, Nice place. A little difficult to find since is sort of behind another building but once found it was a nice evening place. I would stay again.
Business response:
Kevin, it was a pleasure to have you as our guest at Extended Stay America - Chicago - Vernon Hills - Lake Forest. We are glad you had a comfortable time with us. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.