This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
Pretty good value for money. Internet connection very spotty - a real problem if trying to work.
Business response:
Stephen, thank you for being our guest at Extended Stay America and for letting us know you loved the value we offer. Your feedback is of utmost value to us as it will help us to improve. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Brianna, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Eileen, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, Hotel Management
Nice hotel hard to find Hotel is located behind a shopping center with no signs to direct you. Continental breakfast was sparse. Beds were very comfortable, room was clean
Business response:
Thank you for taking the time to post your review. It’s nice to know you had an overall pleasant stay and that you liked our comfy beds. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
The air conditioner was noisy, and the freezer fan was noisier--woke me up more than once. The light bulb in the refrigerator had fallen out of its housing and was hanging by wires. An attempt had been made by someone to try to hold the bulb with clear tape, but the taping was not sufficient to hold the bulb. Nobody ever came to change towels.
Business response:
Please accept our sincere apologies for the issues you encountered in your room and for the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know, fresh linens and towels along with any toiletries are always available at the front desk. We are sorry if we didn’t communicate this during check-in. We truly hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Stephen, thank you for your five-star rating of our hotel. Your positive feedback is greatly appreciated. We hope you are already planning another trip to Extended Stay America. Sincerely, General Manager
Clean, standard hotel I've stayed here many time so it's just usual for me except floor renovation.
Business response:
Thank you so much for being loyal to Extended Stay America and for your kind review. We are glad to read you once again enjoyed your time with us and that our well-kept property left you with a good impression. It is always our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
We were on 1st floor, too much noise outside our window. People smoking right outside front door.
Business response:
Thank you for reviewing your stay at our hotel. Although your overall visit was a satisfactory one, we apologize for the inconvenience and disturbance caused by other guests at our hotel. Should this happen again in your future travels, please don't hesitate to contact the front desk to ask for assistance. Thanks for choosing us, and we hope to welcome you back for a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.