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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Started a little warm... Then turned cold ;) Checked in on a Thursday night, and the ac seemed to intermittently blast cold air. Thought maybe it was frozen, so I unplugged it for a few hours. Didn't seem to help, so I called the front desk in the morning to notify them that the ac wasn't working. I left about 1030a and they checked on it while I was gone. Apparently it was completely broken, because when I returned I had a brand new unit installed. The front desk comped a night for me, for the inconvenience. Very much appre... read more
Business response:
John, thank you for your stay at Extended Stay America - Chicago - Vernon Hills - Lake Forest and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, General Manager
I didn't quite like it this time I extended my stay from 23rd june to 30th june and also changed my room from queen to king. During the room transfer I forgot to pick my wife's sunglasses. We did the room transfer in the noon and I informed the front desk in the evening at around 5pm about the sunglasses and requested them to get the sunglasses as I knew where they were kept. But they kept on denying and never returned the sunglasses (it was a burberry sunglass). Such a shame Further there was no cleaning dont during our st... read more
Business response:
We are pleased to know your stay was a to your liking, and that you extended your length of stay with us. We appreciate your kind comments about our staff. We are sorry for the item you lost during your room move. Our staff is well trained and reliable to bring any items found to the front desk for safe keeping and we log each item as well. We hope to have another opportunity for you to stay with us so you can have another positive experience. Thank you, General Manager
Friendly staff. Grab and go breakfast needed a healthy choice.
Business response:
Thank you for taking the time post your review online. Our staff works hard to ensure each guest has a pleasant experience, so we appreciate your kind words regarding the service they provided during your visit. We will take your feedback into consideration the next time we update our breakfast selections. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Awesome
Business response:
Kyle, thank you for choosing Extended Stay America - Chicago - Vernon Hills - Lake Forest. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thanks again for your business, and we look forward to your next visit. Sincerely, General Manager
Business response:
Scott, we appreciate you taking the time to share your kind rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Chicago - Vernon Hills - Lake Forest. Sincerely, General Manager
Wasn't aware till we got there that hotel doesn't change change sheets nor picks up garbage from room. Hotel reaks of people cooking in their rooms. Like staying in a third world hotel.
Business response:
Thank you for your visit. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We regret the inconveni... read more
What breakfast? Breakfast--only packets of instant oatmeal, coffee, packaged muffins and granola bars in the lobby. We had to bring back up to room to hear up and eat. The whole 3rd floor and our room smelled of heavy Indian food.
Business response:
Thank you for choosing to stay at our hotel. We are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We are also sorry for the cleanliness issue you experienced and regret the inconvenience it caused. It was a pleasure hosting you, and we hope to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Vernon Hills - Lake Forest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Business response:
Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America - Chicago - Vernon Hills - Lake Forest. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 4.2 star rating with 876 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.