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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its ok BUT The hotel and staff are fine, but we were on the 2nd floor, and whoever was above us walked so LOUD I couldn't sleep. Shook the whole room.
Business response:
Brian, we are glad you stayed with us and appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, General Manager
This is one of those reviews that tells you "you get what you pay for". I just needed a place to crash at night and maybe cook some meals to save some money and that is what it gave me. And when they say free breakfast, they really mean to say free coffee and muffins. Overall very clean and spacious room.
Business response:
Thank you for being our guest. We are pleased to know you not only liked your clean & comfortable room along with the kitchenette but also found us to be a good value. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Business response:
Thank you for the feedback. It’s good to know you had an overall comfortable visit. We hope to see you again at Extended Stay America - Chicago - Vernon Hills - Lake Forest. Sincerely, General Manager
Business response:
Many thanks for posting your gracious rating about Extended Stay America - Chicago - Vernon Hills - Lake Forest Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Started a little warm... Then turned cold ;) Checked in on a Thursday night, and the ac seemed to intermittently blast cold air. Thought maybe it was frozen, so I unplugged it for a few hours. Didn't seem to help, so I called the front desk in the morning to notify them that the ac wasn't working. I left about 1030a and they checked on it while I was gone. Apparently it was completely broken, because when I returned I had a brand new unit installed. The front desk comped a night for me, for the inconvenience. Very much appre... read more
Business response:
John, thank you for your stay at Extended Stay America - Chicago - Vernon Hills - Lake Forest and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, General Manager
I didn't quite like it this time I extended my stay from 23rd june to 30th june and also changed my room from queen to king. During the room transfer I forgot to pick my wife's sunglasses. We did the room transfer in the noon and I informed the front desk in the evening at around 5pm about the sunglasses and requested them to get the sunglasses as I knew where they were kept. But they kept on denying and never returned the sunglasses (it was a burberry sunglass). Such a shame Further there was no cleaning dont during our st... read more
Business response:
We are pleased to know your stay was a to your liking, and that you extended your length of stay with us. We appreciate your kind comments about our staff. We are sorry for the item you lost during your room move. Our staff is well trained and reliable to bring any items found to the front desk for safe keeping and we log each item as well. We hope to have another opportunity for you to stay with us so you can have another positive experience. Thank you, General Manager
Friendly staff. Grab and go breakfast needed a healthy choice.
Business response:
Thank you for taking the time post your review online. Our staff works hard to ensure each guest has a pleasant experience, so we appreciate your kind words regarding the service they provided during your visit. We will take your feedback into consideration the next time we update our breakfast selections. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Awesome
Business response:
Kyle, thank you for choosing Extended Stay America - Chicago - Vernon Hills - Lake Forest. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thanks again for your business, and we look forward to your next visit. Sincerely, General Manager
Business response:
Scott, we appreciate you taking the time to share your kind rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Chicago - Vernon Hills - Lake Forest. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.