Extended Stay America - Chicago - Vernon Hills - Lake Forest

John 

on Expedia

8 years ago

Started a little warm... Then turned cold ;) Checked in on a Thursday night, and the ac seemed to intermittently blast cold air. Thought maybe it was frozen, so I unplugged it for a few hours. Didn't seem to help, so I called the front desk in the morning to notify them that the ac wasn't working. I left about 1030a and they checked on it while I was gone. Apparently it was completely broken, because when I returned I had a brand new unit installed. The front desk comped a night for me, for the inconvenience. Very much appre... read more

Priyank 

on Expedia

8 years ago

I didn't quite like it this time I extended my stay from 23rd june to 30th june and also changed my room from queen to king. During the room transfer I forgot to pick my wife's sunglasses. We did the room transfer in the noon and I informed the front desk in the evening at around 5pm about the sunglasses and requested them to get the sunglasses as I knew where they were kept. But they kept on denying and never returned the sunglasses (it was a burberry sunglass). Such a shame Further there was no cleaning dont during our st... read more

Anonymous 

on Expedia

8 years ago

Friendly staff. Grab and go breakfast needed a healthy choice. 

Kyle 

on Expedia

8 years ago

Awesome 

Anonymous 

on Expedia

8 years ago

Wasn't aware till we got there that hotel doesn't change change sheets nor picks up garbage from room. Hotel reaks of people cooking in their rooms. Like staying in a third world hotel. 

Andy 

on Expedia

8 years ago

What breakfast? Breakfast--only packets of instant oatmeal, coffee, packaged muffins and granola bars in the lobby. We had to bring back up to room to hear up and eat. The whole 3rd floor and our room smelled of heavy Indian food.