Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Chianna, Thank you for bringing this to our attention. We’re sorry to hear about the issue with gnats in your room. This is certainly not the experience we want for our guests. We will address this with our pest control team to ensure it is resolved promptly. Your feedback is valuable, and we appreciate you letting us know. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Tiana, Thank you for your feedback. We’re glad to hear that our property served its purpose for your stay. We appreciate your input regarding the appliances and will take it into consideration for future updates. Your satisfaction is important to us, and we strive to improve our facilities continuously. We hope to have the opportunity to provide an even better experience during your next visit.Sincerely,Hotel Management 

Business response:

Dear MASAHIRO, Thank you for your positive feedback. We’re pleased to know you had a good experience. Our team works hard to ensure a pleasant stay for all our guests, and it’s rewarding to see their efforts reflected in your comments. We look forward to welcoming you again.Sincerely,Hotel Management 

Business response:

Dear Dominic, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in the room you visited. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our concerned team. Also, we regret the staff was not in a good mood when handling your early check-in request. Please allow us to check out what went wrong and ensure we are able to handle such issu... read more

Business response:

Dear Matthew, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also addres... read more

Business response:

Dear Sam, Thank you for your feedback! We're glad you enjoyed your stay at Extended Stay America and appreciated the service. It's wonderful to hear that the room met your expectations for cleanliness and comfort. We look forward to welcoming you back for another positive experience.Sincerely,Hotel Management