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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is very courteous. We didn't have any body or face towels in our room and the shower curtain wouldn't stay closed because the anchors in the rod were coming apart from the wall, causing the rod to droop and the curtain to fall from both sides to the middle. Still, it was quiet at night & the heat & appliances worked. I'd go back the next time I needed somewhere budget-friendly to stay for a while.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you found our staff attentive and that you enjoyed the peaceful atmosphere. However, we sincerely apologize for the issues you encountered with the lack of towels in your room and the shower curtain rod not being secure. We understand how important these details are for a comfortable stay, and we regret that we fell short in these areas. Your feedback has been shared with our housekeeping and maintenance teams to ensure rooms are properly ... read more
I book this property often for my guests from my church where I am the pastor, and the staff has consistently made extra efforts to accommodate their needs, plus the price is affordable.
Staff is excellent here
Business response:
Dear Guest, It’s wonderful to know our team left such a strong impression during your stay. Creating a welcoming and supportive environment is something we truly value, and feedback like yours means a great deal to everyone involved. Thank you for choosing Extended Stay America and for taking a moment to share your experience. We hope to have the opportunity to welcome you back again and provide another comfortable visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.