Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Anthony, Thank you for your feedback regarding your recent stay. We are sorry to learn that certain aspects of your visit, including our service and morning offerings, did not meet your expectations. Providing attentive service and quality amenities is central to the guest experience, and we regret that we fell short during your visit. Your comments have been shared with the appropriate teams as we work to improve both our service and offerings. We hope you will consider giving us another opportunity to provide a more e... read more

Business response:

Dear Patrick, We’re thrilled to know you had a great experience at Extended Stay America. We’re always happy when guests feel comfortable and well taken care of. Your feedback lets us know we’re on the right track, and we appreciate you taking the time to share it. We hope to have the pleasure of welcoming you back soon for another smooth and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Cynthia, Thank you for the kind words. We are thrilled to know you had such a positive experience at Extended Stay America. It’s always a pleasure to hear when our guests enjoy their time with us. We appreciate you choosing to stay with us and hope your next visit is just as enjoyable. Our team looks forward to welcoming you back whenever your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Libardo, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the Woodfield Mall area. Sincerely, Hotel Management 

Business response:

Dear Monica, Thank you for taking the time to review your stay with us. While we're glad you enjoyed the quietness and proximity to the shopping attraction of our location, we regret that your experience with our team did not feel as warm or welcoming as it should have. We have shared your comments with our team to prevent this in the future. We hope you will give us the opportunity to show you the hospitality for which we are known the next time you visit the area. Sincerely, Hotel Management