Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Rahat, Thank you for your feedback. We’re pleased to hear that you found our property to be a good value. We sincerely apologize for the frustrations you encountered during your stay. We take such matters seriously to ensure all our guests enjoy a comfortable experience. Your feedback is invaluable and helps us identify areas needing attention. Rest assured, we are working diligently to resolve this, and we hope to provide you with the outstanding experience we’re known for during your next visit. We look forward to wel... read more

Business response:

Dear Rahat,Thank you for staying with us and for sharing your comments. We're glad you enjoyed our convenient location near the mall, freeways, and restaurants. We appreciate your feedback regarding the insects and are committed to addressing this for a more comfortable stay. We hope to welcome you back to Extended Stay America soon!Sincerely,Hotel Management 

Business response:

Dear Karlea, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management