Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Libardo, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the Woodfield Mall area. Sincerely, Hotel Management 

Business response:

Dear Monica, Thank you for taking the time to review your stay with us. While we're glad you enjoyed the quietness and proximity to the shopping attraction of our location, we regret that your experience with our team did not feel as warm or welcoming as it should have. We have shared your comments with our team to prevent this in the future. We hope you will give us the opportunity to show you the hospitality for which we are known the next time you visit the area. Sincerely, Hotel Management 

Business response:

Dear Jeff, Thank you for reviewing your stay at Extended Stay America! We are thrilled to hear you had a great experience with our associates; they truly work hard to make every guest feel welcome. It is a pleasure knowing our warm hospitality was the highlight of your visit. We enjoyed hosting you and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Dear Tracey, Thank you for your honest feedback. We are glad you chose Extended Stay America and hope your overall experience met your needs. We always aim to provide a comfortable and welcoming environment, and your comments encourage us to keep improving. We would love the chance to welcome you back for an even better stay next time. Sincerely, Hotel Management