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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and quiet
Hotel was clean, bed was comfortable and the room and bathroom were spacious. For the amount of people there during my stay, it was really quiet. Front desk staff were all very friendly. My only complaint is that the microwave was taken out of my room and never replaced. I was told several times someone would bring one but they never did. I also had to supply my own dishes, pots and pans and utensils. I was told at check-in that everything was “scarce”. Not a huge inconvenience and something I dealt with.
Yes Excellent place quality was excellent.
Business response:
Dear Donald, Your description of your stay as an excellent experience truly makes our day! We are delighted to know your visit met your expectations and that you enjoyed the overall comfort and standards during your time with us. Thank you for taking a moment to share your feedback. Everyone at Extended Stay America appreciates your kind words and hopes to welcome you back again soon for another great stay. Sincerely, Hotel Management
Great service
First off I have to say, the staff here is like no other. They go above and beyond to help make your stay like no other. Friendly, courteous, and willing to help. The rooms are clean and the amenities help make you feel comfortable. I definitely recommend a stay here.
Business response:
Dear Guest, Thank you for taking the time to share your experience. Our team will be thrilled to hear your kind words about their dedication and service! It means so much to know you felt genuinely cared for and comfortable throughout your visit. Everyone at Extended Stay America sincerely appreciates your recommendation and looks forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Management
The staff is amazing, I appreciate the customer service. Khalil is awesome, he was welcoming upon check-in!
Very good and friendly staffs. Good place to live when you don't have a car, you can walk, as you have many restaurants, super markets, clothings and a Mall close to this stay.
Business response:
Dear Guest, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Our kitchenette had nothing stocked in it. We had to go to the desk to request items. We also had to go get a TV remote. The continental breakfast included individually wrapped small blueberry muffins, granola bars and packets of oatmeal. Not really anything to choose from. Our “queen” beds also felt more like full size and was a tight squeeze for 2 adults to sleep.
Business response:
Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Additionally, we also regret that the breakfast selection did not meet your expectations... read more
The guy working the front desk was soo nice! But then we got into our room - the kitchen area very dirty, bathroom floor had hair balls, the bed on the right side was soo caved down in only the middle as if 10 thousand bricks sat there for days.
Business response:
Dear Guest, Thank you for sharing your feedback and for recognizing the kindness of our front desk associate. We truly appreciate your comments and are glad to know you were welcomed warmly. At the same time, we sincerely apologize that the room's condition did not meet expectations. Cleanliness and comfort are very important to us, and we regret the inconvenience this caused during your stay. Your observations will be shared with our team so the appropriate areas can be reviewed and improved. We value your input as it helps... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.