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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was just ok. A friend and I stayed in two separate rooms because they overbooked and both of us noticed strange black hairs on the white towels and all over the countertop near the sink. Just did not seem very clean. Location was great - 5 minutes or less from the mall. Breakfast wasn't anything very exciting.
Business response:
Thank you for the feedback about your stay at our hotel. I am disappointed to read about the cleanliness issues you experienced. Please accept my apology. To uphold our company’s high standards, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, I am glad to read that you enjoyed our convenient location. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extende... read more
great customer service the staff was amazing, the bed just wasn't so comfortable
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know that our beds were not to your satisfaction. We are sorry for this issue, but are glad to read that you had a great stay overall and enjoyed our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
In-law vacation! The hotel was conveniently located near shopping center and many restaurant options. My only objection was placement of the bathroom door. It wouldn't stay slightly closed (preference), but swung outward and blocked access to kitchen area and exit door.
We stayed 2 nights, and had a great experience.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Last minute stay...whew! I needed a last minute room as I was out and didn't want to drive all the way home being so tired...thanks to Extended Stay, I didn't have to!
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.