Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Cody, thank you for being our guest at Extended Stay America. We are pleased to know you found us to be a fair value and that you had a pleasant stay here. We wish we had an opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Habtom, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying at Extended Stay America. We are delighted to read you had a great time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kailash, thank you for staying at Extended Stay America while here for business. We are delighted to read you liked our convenient location and the value we offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you letting us know our team went over and above to ensure your requests were properly handled. We are happy you were pleased with the service and accommodations at Extended Stay America, and we hope to have the pleasure of hosting you when your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for not meeting your expectations with our hotel and for the inconvenience you had during your stay. Your feedback has been shared with the housekeeping team so that they can be more diligent about their work. We have also made a note of your feedback regarding our breakfast as we plan any changes to it. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America. We are glad you enjoyed your stay and that Emily made for a memorable experience. We will definitely share your compliments with her and look forward to welcoming you back. Sincerely, Hotel Management