Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Chris, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

I am pleased that you received good service and was satisfied with the cleanliness of your room. I apologize that we only offer a grab and go coffee bar. 

Business response:

Sherry, thank you for posting a review of your recent stay. We’re sorry for the difficulties you had due to our hotel policy and for the inconvenience you had in your room. We want you to know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We apologize if this was not explained to you at the time of arrival. We have also shared your feedback regarding the A/C... read more

Business response:

Justin, we appreciate you for taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Robert, thanks for being our guest. We are glad to know you had an overall pleasant visit and liked our location. However, we are sorry for not meeting all of your expectations. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Othello, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Britany, we are delighted you had an excellent stay at Extended Stay America. It’s great knowing you loved every aspect of our unique hotel, especially the excellent service from our staff. They will be happy to hear their efforts made your stay memorable! We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management