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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk person was in the parking lot on her phone when I went to check in. She was friendly and professional when she returned. Very unfriendly person loitering around a bench near the front door who made some rude comments. No one at the front desk during check out. No shampoo in the shower. continental breakfast was only breakfast bars and some coffee. I would just advertise it as it is. Coffee and breakfast bars.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Close to my work Located in an industrial area. Ordered a coffee maker for my room and it was delivered dirty with a coffee/filter still in it. Everything eared to be clean, however I sanitized everything anyway. People were sitting outside on the benches near the entrance at 2:00 am on a Friday, talking loudly - right outside my 1st floor room. :/
Business response:
Thank you for your visit. Although our location was perfect for your needs, we are sorry for the housekeeping and maintenance issues you experienced and regret the inconvenience it caused. I will be sure to share your concerns with the respective teams in an effort to improve our performance. We also apologize for the noise issues. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. Please give us anothe... read more
Nothing exciting, and lacking good service I booked in a rush when I realized my standard quiet stop in KY on my yearly trip from TX to NY was overwhelmed with an event and this was the closest I could find that wasn't over $300 and not fully booked. By the time I got there it was after 1 AM and the night clerk didn't seem to happy to have a late check in. That coupled with the fact that the extended stay computer system never got my reservation and them having to call hotels.com to have it faxed over it was a very long chec... read more
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Extended Stay is Extended Family Extended Stay are like Extended Family away from home! Absolutely love the hotel and their staff.
Business response:
Don, thank you for being our guest and for your wonderful feedback. Every team member here at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. Thanks again, we look forward to seeing you again soon. Sincerely, General Manager
We will find somewhere else to stay next year. The staff at the front desk in the evening made it seem like we were a bother to them. I received a phone call from the front desk at 11:15pm the day we had checked in telling us that there had been a mistake and we were put in the wrong rooms. It was 11:15 at night, what were we expected to do, pack up 3 rooms of teenagers and move? Why did they call me and at that time of night? Also not happy that they let a pizza guy deliver to our room at 1:30 in the morning. We should have... read more
Business response:
We appreciate you being our guest. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. In regard to the bug and odor issues, your comments will be shared with my housekeeping team to take corrective actions. I truly hope this unfortunate situation will not prevent you and your family from staying with us again. ... read more
Room needed some updates. Showerhead was broken. Hotel staff was nice and accommodating.
Business response:
Thank you for being our guest. Although you enjoyed your overall time with us and liked our courteous associates, we are sorry that you were unhappy with the condition of your room and regret the inconvenience it caused. Your feedback is of utmost value to us, and we will share it with the concerned team to see where we can make improvements. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Very disapointed The hotel was nice and I would considering staying at another Extended Stay Hotel but not this one. Customer service is the worst I have ever experienced in all my travels. The desk clerk (Karen) was extremely rude and even hung up on when I called the desk for one of their comfort packages. I called back and she very sternly said what do you want. She finally told me I would get one the next day but it never arrived. The day clerk did give my wife a small coffee pot, two coffee cups and two table spoons the... read more
Business response:
Richard, we are extremely concerned to read your comments and apologize for the behavior of one of our associates. We provide thorough training for all employees, and we will redouble our efforts to ensure this does not happen again. We deeply regret the inconvenience caused, and please give us the opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Business response:
Brad, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Rooms are much smaller and very little shower compared to other extended stays.
Business response:
Joseph, thank you for staying with us. We are sorry you were not that happy with the size of your room and regret any inconvenience it caused. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 4.2 star rating with 779 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.