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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely slow wifi at 90 kbps. Only 340 kbps if you pay for “fast” speed Barking dogs Ventilation is no good for cooking. Neighbors will complain about smell or smoke
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. However, we are sorry for not meeting your expectations with regard to our facilities. Your feedback is valuable as it will help us improve our facilities moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Write your comment.Marshall, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled you had an excellent experience, and that we met and exceeded all of your expectations. We would love to welcome you the next time your travels bring you to the area. Sincerely, Hotel Management
House keeping Our room should of been cleaner. Dirt in corners and some kind of a puddle was on side of the hard surface floor. A terrible smell in the room for five days that would not go away. The entrance should of been cleaner. Entrance rug was very dirty.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the housekeeping team to ensure a review of the processes.Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Nice Hotel Nice clean hotel in a great location. Cable channels could be a little better but for the price and quality of the hotel I can't complain.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our hotel and it's location. We value your feedback and hope you will choose us again the next time you visit this area. Sincerely, General Manager
No complaints Abdul at the front desk was very nice and provided great service. I felt very comfortable. Room was clean and exactly what I expected.
Business response:
Aspen, thank you for choosing to stay at Extended Stay America. We are delighted to read you loved the comfort of your well-appointed room and enjoyed the service provided by Abdul. Your compliments will be shared with him for a job well done. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Extended Stay Blueash on Kenwood roard I was expecting two queen size beds in this room and they were regular size. Person checking us in was distracted with a phone call and talking with another person waiting in the area when we checked in. Had to wait 10 minutes. Condition of room and motel was just OK.
Business response:
Joanne, thank you for staying with us and letting us know your overall visit was pleasant. However, I am sorry for not meeting your expectations and for the service issue you experienced. We have discussed your concerns with the appropriate staff members, and we have instituted additional training to ensure we better serve our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
To small, and basic . Very basic room. I did not know there was no maid service. Alone, I would go back. With my husband no!! He was very uncomfortable.
Business response:
Ana, thank you for staying with us. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider giving us another chance so we can serve you both much better in the future. Sincerely, General Manager
The stay was good, but when I first got there about 1:00 am I checked in with no problem, but my room, I walked in and the room wasn't cleaned. I called the desk and she immediately gave me another room and she brought the key to me. Problem solved.
Business response:
Thanks for being our guest at Extended Stay America. Although I am sorry for the issue you encountered in your room, we are happy we were able to resolve the issue to your satisfaction. We hope you will give us another chance to serve you better. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 4.2 star rating with 779 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.