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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
it was not as clean as expected
Business response:
Dear Leslye, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for the cleanliness issue you encountered while with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance. Sincerely,Hotel Management
Great for the price Older looking suite. 1990 called and wants their kitchen back. Otherwise clean and serviceable
Business response:
Dear Mike, it's a pleasure to read how much you enjoyed your stay at a good value. It was wonderful hosting your visit, and we thank you for allowing us to be of service. We have noted your concerns and will share them with the appropriate individual. We hope to welcome you back to Extended Stay America whenever your travels bring you to our area again.Sincerely,Hotel Management
Everything hotel front desk associate was great
Everything was good and clean. I did not find kitchen as it use to be with dishes etc. But I still found everything satisfactory.
Business response:
Eula, thank you for making Extended Stay America your preferred choice. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. For future visits, please know that the kitchen amenities you were looking for are available at the front desk. Our brand standards require us to keep them at the reception, rather than leaving them in the suites. Thank you once more for taking the time to share your perfect rating. We look forward to hostin... read more
My main issue was that our reservation was downgraded from 2 queen beds to 1 queen and a crappy sofa bed. And all the clerk could say was 'Orbitz overbooked, nothing we can do.' And when I asked for a reduced rate, 'You booked online, nothing we can do.' Probably we will not be staying at ESA any more.
Business response:
Maureen, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
The room was very small, there was no outlet on the left side of the bed. There was an odd odor in the room when we check
Business response:
Carl, thank you for sharing your experience at our hotel. We regret not meeting some of your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 4.2 star rating with 980 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is open now. It will close at 5:30 p.m.