This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve stayed at this location more than once, and I would not hesitate to stay here again. The rooms are very clean and quiet - you can’t hear anything from the rooms next to you. The staff is friendly and accommodating. I highly recommend this Extended Stay location.
Business response:
Thank you for your stellar review! We look forward to serving you again!
Our sheets were stained with blood. They changed them no problems. The stove top was full of grease moresels and the fridge door was stained. Luckily we stayed only 1 night and didnt have to cook/eat there. For breakfast they only serve blueberry muffins (no butter) and dry granola bars. Wouldn't call this a continental breakfast at all.
Business response:
Dear Robyn, Thank you for reviewing your time with us. Although you had a pleasant stay, please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Also, we regret the disappointment of the breakfast choices not meeting your taste. Your feedback is vital, as our hotel always prioritizes customer satisfact... read more
Staff at the desk is so nice
Wouldn’t stay again It was advertised they had a pool on site. They did not. They also advertise continental breakfast and all that was offered was dirty water colored coffee. We paid a bit for this hotel and was very upset.
Business response:
Dear Stacylynn, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and a pool for an enjoyable stay; therefore, we apologize for your disappointing experience and for not meeting your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope you consider these isolated issues, and we look forward to welcoming you back again. Sincer... read more
Rogue hairs in bathroom when we checked in. No pillows for other bed.2 Police cars in front parking lot, no info given to guests. Bathroom door broken, unable to close completely. Non smoking room smelled of smoke.
Business response:
Dear Kelly, Thank you for being our guest and sharing your feedback. We are sorry to hear about the various issues you encountered during your stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking adequate action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We hope ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.