This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room was very small, there was no outlet on the left side of the bed. There was an odd odor in the room when we check
Business response:
Carl, thank you for sharing your experience at our hotel. We regret not meeting some of your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I didn’t have linen for the pull out bed. In room 233. Everything else was good.
Business response:
Sharon, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Second time's the charm! This was my second stay at this location. I thoroughly enjoyed it last July when my son and I stayed several days, so when I planned my next few trips, I chose this location. Staff was friendly, our room was clean, it was (mostly) quiet as hotels go. And the location was superb...right between the places we had plans to go. I'll be back in June!
Business response:
Thank you for returning to stay with once again and for taking the time to post your generous review of Extended Stay America. We are elated to know you continue to enjoy our refreshing accommodations and the courteous service provided by our associates. It is also a pleasure to read that you found our location to be ideal for your needs. We will keep working diligently to keep your business for many more years to come; we look forward to your next visit. Sincerely, Hotel Management
Great service The staff here was wonderful from checkin to breakfast to checkout. We were offered anything we might need. All of the staff were really nice and accommodating. I have rarely seen someone who cleaned all thoroughly than Mary. She was following all the covid protocol and beyond. The bed was uncomfortable and seemed rather small. The foldout couch was as expected. The room was clean.
Just OK for one night Desk staff was very helpful in getting us into a room fast (even "upgraded to suite" to get us to room faster). However, the rooms need a lot of updating. Fine for a one night stay but definitely need a refresh. Also the soap provided was terrible. And the "grab and go" breakfast was literally just packaged muffin or granola bar and coffee. Would have been nice to have a water and fruit option.
Great place to stay. Very convenient from highway. I would book it again if needed. Restaurants close by.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
My main issue was that our reservation was downgraded from 2 queen beds to 1 queen and a crappy sofa bed. And all the clerk could say was 'Orbitz overbooked, nothing we can do.' And when I asked for a reduced rate, 'You booked online, nothing we can do.' Probably we will not be staying at ESA any more.
Business response:
Maureen, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,596 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is open now. It will close at 5:30 p.m.