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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Staff very nice. No coffee pot in room.security was good. Very quiet.
Business response:
Thank you for the comments regarding your stay at Extended Stay America. We love hearing how much you enjoyed our devoted staff. Please note, the coffee pot is available at the front desk and it’s complimentary. We appreciate you taking the time to share your experience and we look forward to seeing you again. Sincerely, Hotel Management
It seemed basically clean but room had a really odd odor to it.
Business response:
Thank you for choosing our hotel. Although you had an overall pleasant stay, we are sorry for the odor issue you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I loved our stay at this hotel. The kids loved it as well. The rooms are very nice with a lot of space. The Staff was amazing. I will definitely stay here again.
Business response:
Thank you for the feedback, I'm glad you and your family enjoyed your stay! We look forward to having you with us again!
First of all the room is biggest complaint. The island looked like it was going to break, the windows would not lock, the T.V. kept cutting out, and there was a dirty wash cloth on the bathroom floor when we got here. Overall not a very good experience
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
CLEAN BEFORE USE Like the size of the rooms. One room had nasty food on the phone and filthy pillow cases, the other room the bathtub was filthy which we bought cleaner before we used it. We were there for a funeral for a loved one the rooms served it's purpose.
Business response:
Thank you for being our guest. Although you liked the size of your room, we are sorry for the cleanliness issues you encountered in it. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Cindy, I really appreciate your rating! I have a great staff here, and we take pride in receiving great scores like this. Thanks again
Stains on floors, burn holes in mattress and breakfast was suppose to start at 6am and it has not yet and its 730.
Business response:
Thank you for staying with us. We are sorry for the cleanliness issue you encountered and regret as our breakfast offerings were not on time. Your feedback has been shared with the appropriate team so that we can improve our future guest's experience. We hope you will enjoy the rest of your stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.