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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The bathtub was dirty. Bathroom sliding door lock was not working. Everything was worn and there were no blankets for pullout couch. Also the pullout was supposed to be a double but was more like a twin.
Business response:
Thank you for taking the time to review your stay. We're sorry for the housekeeping and maintenance issues you encountered in your accommodation. Please be assured that we have discussed your feedback with the appropriate teams to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Tryed modernizing some but poorly done. Was not as advertised.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Location was great. Found the room to be less than clean - shower drain clearly clogged, the front of the fridge covered with dirt, the towels and bedding old, etc.
Business response:
Thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We always work hard in serving our guest better, so your feedback is discussed with the housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
When we arrived i was given 2 rooms on opposite sides of the hotel. I explained that i requested them be next to eachother. I was told that is impossible to do. I explained i had 6 kids (Girl Scouts) with us. Dave stated again it is impossible to do. The breakfast was Otis Spunkmeyer muffins and granola bars. We are Girl Scouts. We had better snacks packed for the trip. We ended up going out for breakfast. I was pleased with how clean the rooms appeared and the other parts of the hotel were clean as well. Pool was small but ... read more
Business response:
Thank you for staying at our hotel. We are glad you had a pleasant time at our pool and that you had a relaxing stay in your room. However, we apologize for not being able to provide you with the room of your choice and that you did not like our breakfast. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our service and facilities going ahead. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Managemen... read more
The room and property were maintained. The room was nice. The pool area was clean
Business response:
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and liked our well-kept property. We hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Conveniently located, staff was helpful at check in and also with recommendations for a good Mexican place to eat. The only thing we needed and they didn't have was an ice machine. Would also suggest having some juice available for breakfast.
Business response:
Thank you for choosing Extended Stay America. We are glad you liked our convenient location and friendly staff. We value your suggestions and hope to see you again soon. Sincerely, Hotel Management
Needs better breakfast....and longer hours................
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.