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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is generally in a bad area of town and the hotel smells weird and feels generally dirty and grimy and out of date. That said, it did the trick when we needed a last minute booking after our VR BO rental was double booked (people were in our rental) and the company and landlord would do nothing to remedy the situation. Lesson learned...dont use VR BO they have no support or customer assistance.
Business response:
Dear Grant, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience with outstanding service. Therefore, We apologize that your stay did not meet our standards and have discussed your concerns with our team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
I had stayed here before @5-6yrs ago and no issues. No major issues this time either, but pretty run down. Paid $200 for the night which was way too much. There was a Yankees v Reds game across the river so maybe that’s why. The bfast was a table the size of a desk with coffee and a basket of granola bars. There are two or three other hotels on the block. In the future, Ill spend the extra $60/night to stay at one of them.
Business response:
Dear Herbert, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management
Nice staff
Business response:
Dear Ruth, Thank you for choosing our hotel for your recent visit. We appreciate your kind compliments about our great customer service. However, we hope you will accept our apologies for not meeting all your expectations. We value your feedback as we are always striving to improve our guest experience. It was a pleasure hosting your stay, and we hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely,Hotel Management
Staff were friendly and helpful. Didn't like that the lobby smelled like cigarettes and our room could have been cleaned better.
Clean, comfortable. Met our needs
Business response:
Dear Alice, Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. It is great to know you enjoyed your time with us. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management
Very friendly staff, clean and quiet room, easy parking
Just adequate facility at an above adequate price.
Business response:
Dear Edward, thank you for your recent stay and the candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 4.2 star rating with 1,051 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.