Extended Stay America - Cincinnati - Covington

Business response:

Dear Alice, Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. It is great to know you enjoyed your time with us. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Edward, thank you for your recent stay and the candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Mike, firstly, thank you for choosing Extended Stay America. We are pleased to read your appreciative words about our staff; we will let them know as it will encourage them to serve our future guests better. However, we apologize for the concern you mentioned. We assure you we will share it with our housekeeping team and ensure it will be addressed. We wish to welcome you back and hope you will choose us as your preferred hotel whenever your travels bring you to this city.Sincerely,Hotel Management