Extended Stay America - Cincinnati - Covington

Business response:

Thank you for your review. We regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Also note, coffee maker and hairdryer are available at the front desk upon request. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management 

Business response:

Rebekah, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret any inconvenience you had due to our location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Susan, thank you for your review. We are glad you liked our friendly staff and refreshing accommodations. However, we are sorry your suite was not living up to your expectations and regret the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

David, thank you for choosing Extended Stay America and for the fantastic rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Brittany, thank you for your gracious review of Extended Stay America. It is delightful to know you were satisfied with our ideal location and cordial associates. We also appreciate you acknowledging that we met your expectations in providing a clean and comfortable stay. We value your business and hope to welcome you along with your furry friend in the future. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Shonda, thank you for the excellent review of Extended Stay America. We are delighted to know you were impressed with the cleanliness of our property and that you had a great time with us. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Anthony, thank you for being our guest. I apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment and I am sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you in the future. We value your candid feedback and hope to welcome you back soon for a much-improved experience. Sincerely, Hotel Management