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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was clean, front desk was friendly. No room service, though. Bathroom was a little too small. Overall was a decent hotel.
Business response:
Thank you for reviewing your recent stay. Please accept our apologies for the inconveniences you experienced. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, I am glad to read that you had a positive stay overall and enjoyed our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
GW Was not aware that pets were allowed. I did not care for seeing people sitting at the front entrance and smoking. The continental breakfast was deceiving. I thought it would have been much better.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to your expectations. In response to your feedback, I will work with our staff to ensure that we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The staff at the front counter were extremely friendly and helpful. They helped me find my way around Covington and Cincinnati.
Business response:
Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our friendly and accommodating staff. I’m thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Convenient if you're visiting the Horseshoe Casino If you're planning on visiting the Cincinnati Horseshoe Casino, there aren't many convenient choices to choose from. There are the major hotels in downtown Cincinnati, but you either have to drive or take a shuttle to get to the casino. Generally, you have to pay a parking fee and wait for valet if you drive, and the shuttle is not that convenient - especially if you keep late hours. The alternative is to stay in Covington, KY just across the river. I've stayed at a few plac... read more
It would have been nice to have a smoking room. I'm not sure if it was a smoke free hotel but no smoking rooms were offered. All in all the room was very clean!
Business response:
I want to thank you for taking the time to post a review of your stay. Since our renovation in the spring, our hotel is a completely non-smoking property. Still, I am glad you had a positive stay overall and enjoyed our clean and comfortable rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Hotel staff was very pleasant and helpful. Hotel was recently remodeled so everything was fresh. Even though this hotel is right next to the highway and our room faced it, it was not an issue. The windows are two physical windows layered and do an excellent job at keeping out any noise. Standard hotel cable TV . Two things I did not like. Number one is people were letting their doors close very heavy early in the morning (5am) and the sound goes right in the room. Number two, the bath towels were very rough so it was like dr... read more
Business response:
Thank you so much for posting a review of our property. We appreciate you letting us know about the noise and linen issues you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall. I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 4.2 star rating with 1,051 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.