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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I ended up checking out early to go somewhere else because there were bugs throughout the entire room. I’m not talking about 1 or 2, I get it’s Florida, but it was about 15 I killed the only night I stayed, from brown beetles to cockroaches. The staff was incredibly gracious and understanding when canceling and gave a full refund.
Business response:
Dear Isabela, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so... read more
When I went to check in, the lady acted like I was bothering her. She was extremely rude, and did not want to answer questions. Snapped at me and was very slow to assist. The hotel had people hanging outside smoking and men were outside in groups. The smell was horrible. The carpets were stained very bad. Food in the middle of the hallway floor. I woke up with my door unlocked, thankfully I placed a chair. I did not feel safe. You can hear everything going on the floor. Window has no blinds to block the light, it beams into ... read more
Business response:
Dear Elena, Thank you for sharing your experience. We regret that your stay did not reflect the safe and welcoming environment we strive to provide for our guests. Your concerns regarding service and comfort are being taken seriously, and your feedback has been shared with our team. Guest safety and satisfaction are very important to us, and we are committed to addressing the issues you described to prevent similar experiences in the future. We value your input and hope to have the opportunity to provide you with a more secu... read more
Painful experience Me and my husband stayed at the Stay America hotel for only one night. We purchased for 3 days but we barely were able to stay there for one day, the room and the service was nice. However the floor we were on smelled very badly of smoke, plus the people staying around us were very loud all the way to 1 in the morning. We hurried on out and got a refund. What didn't help it looked nice on reviews till we got there and stayed a bit.. it felt like a horror movie. Would not recommend if you like to not smell ... read more
Business response:
Dear Claudia, Thank you for sharing your experience, and we are sorry to hear that your stay was so distressing. While we're glad you found the room and service satisfactory, it's clear that the environment around you fell far short of what any guest should expect. Your feedback is critical, and we’re reviewing what happened on that floor to ensure better oversight and guest comfort moving forward. Thank you again for bringing this to our attention. We hope to make things right and restore your confidence in our property. Si... read more
we were locked out of our room for 3 hrs in the middle of the night they tried to call for someone to let us in but no one would answer and on top of that people are slamming on the floors and walls stains covering the floors.
Business response:
Dear Aleah, Thank you for sharing your experience with us. We deeply regret the inconvenience you encountered and understand how frustrating it must have been to face such challenges late at night. Please know your feedback is being shared with our team, as maintaining responsiveness and a restful environment for our guests is very important to us. Your comments highlight areas where we must improve, and we are committed to doing so. We are committed to providing outstanding service, and we hope you might allow us another op... read more
Questionable hotel First I was given the key to an occupied room and almost walked into it. But also my belongings were stolen from my car in the parking lot and they have no cameras looking at the parking lot. And they were of no help. The police came and I filed a report but tbh feels like the thief know there’s no camera and they just took my stuff.
Business response:
Dear Alberto, We deeply regret to learn about the incident involving your vehicle. Your concerns are of utmost importance to us, and we want to assure you that the safety and well-being of our guests, along with their belongings, is our highest priority. We understand the distress this situation may have caused, and we are making every effort to address it promptly and effectively. Should you require any further assistance, please do not hesitate to contact us directly, as we are dedicated to providing you with the support y... read more
No soap in bathroom I was disappointed with the cleanliness. There weren’t any hand towels only two bath towels and two wash cloths. No soap in the room. There wasn’t a bed sheet either only a blanket? Not a good experience to say the least.
My co workers stated that the air conditioner didn't work and always stayed at 78
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,769 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.