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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet in the hallway was horrible, worst of all, the room smelled like old stuff
Business response:
Dear Guest, Thank you for taking the time to share your comments. We continuously strive to maintain a refreshing atmosphere, and we regret that the hallways and rooms fell short of these standards. We apologize for any discomfort caused and will share your feedback with our team for further attention. We appreciate your comments and hope to provide a more pleasant and welcoming stay in the future. Sincerely, Hotel Management
Would not stay here again Noisy, can't sleep, checking in people at 2:00 a.m. that are stomping on the floor, canceling my reservation early, cannot get clean sheets for 2 weeks, sleeping on a mattress without a cover, dirty floor
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay, especially regarding noise and cleanliness. We understand how important a peaceful environment and well-maintained accommodations are for a restful visit, and it’s disappointing to hear we fell short. Your concerns are valuable, and we will be reviewing your feedback with our team to ensure we address these issues. We hope you’ll consider giving us another opportunity to provide a more enjoyable experience. Thank you for bringing these matters ... read more
when i came to check in after paying they were booked kind of crap is that
Business response:
Dear Guest, We sincerely apologize for the frustration you encountered during check-in. We understand how disappointing it must have been that your room was unavailable despite your reservation. This situation does not reflect the high standards of service we strive to provide, and we deeply regret the inconvenience it caused. We take your feedback seriously and will work with our team to improve communication and ensure a smoother experience for all guests. We hope you will consider giving us another opportunity to offer yo... read more
Not nice place to stay This hotel is dirt the carpets are gross, no plastic cup in the room, no hairdryer, only three pillows, a lot of people hanging around in the parking lot sitting on curb. People fighting in the hallway
Business response:
Dear Guest,Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and apologize for the discomfort and disruptions you encountered. Your concerns have been noted and will be shared with the appropriate teams to ensure they are addressed promptly. Providing a welcoming and respectful environment is important to us, and your feedback helps guide our efforts. We hope to have the opportunity to offer you a more pleasant visit in the future.Sincerely,Hotel Management
Staff were rude, homeless right outside main entrance, dirty ass room
Business response:
Dear Guest, We sincerely apologize for your interaction with our team and the condition of your room not meeting expectations. We understand how this affected your experience and are committed to working with our team to improve service and cleanliness. We also regret any discomfort caused by the situation outside the main entrance. While we strive to maintain a welcoming and safe environment for all our guests, we are actively working to enhance the area for a better experience. Your feedback is invaluable, and we hope to h... read more
Just terrible no customer service we wait for the room until 6:30 The lady in the front she kept telling us they have many room who they cannot be rent it because it’s something break in each room So it’s very hard for them to switch the rooms and clean on between clients. The sink in bathroom was barely working , the whole toilet was moving. Nothing update. The light on the nightstand was full of rust. No breakfast just a cereal bars My friend she get the same issue. They check her in . She get in her room and there was sti... read more
Business response:
Dear Guest, We regret that your experience did not meet expectations. A smooth check-in and well-maintained accommodations are essential, and we understand your frustration with the delays and room conditions. Your concerns will be shared with our team to ensure improvements are made. Guest satisfaction is a priority, and we appreciate your feedback as we work toward providing a more seamless and comfortable stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,769 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.