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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place ever!! We didn’t even stay once we saw the room
Business response:
Dear Guest, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Very disappointed in the hospitality here the staff Nd housekeeping are
This “hotel” is disgusting. We had to go through four different rooms to find a room that wasn’t smoky dirty. The door shut the beds made. This hotel is complete trash. I would not recommend anyone stay at it. Staff was just as bad and didn’t care that the rooms were disgusting and not clean.
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the st... read more
The staff was very nice. The place was horrible though. The room was dingy and super outdated. It just gave me a bad vibe. Couldn’t sleep the night.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are glad our team’s kindness stood out during your visit. We always strive to maintain a welcoming and comfortable environment, and your feedback about the room’s condition will help us make improvements. We appreciate your honesty and hope you will consider giving us another opportunity to provide a much better experience. Sincerely, Hotel Management
Went to front desk for a plunger and told me one isnt available. They gave me a 2ft long snake. Smh
I ended up checking out early to go somewhere else because there were bugs throughout the entire room. I’m not talking about 1 or 2, I get it’s Florida, but it was about 15 I killed the only night I stayed, from brown beetles to cockroaches. The staff was incredibly gracious and understanding when canceling and gave a full refund.
Business response:
Dear Isabela, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so... read more
When I went to check in, the lady acted like I was bothering her. She was extremely rude, and did not want to answer questions. Snapped at me and was very slow to assist. The hotel had people hanging outside smoking and men were outside in groups. The smell was horrible. The carpets were stained very bad. Food in the middle of the hallway floor. I woke up with my door unlocked, thankfully I placed a chair. I did not feel safe. You can hear everything going on the floor. Window has no blinds to block the light, it beams into ... read more
Business response:
Dear Elena, Thank you for sharing your experience. We regret that your stay did not reflect the safe and welcoming environment we strive to provide for our guests. Your concerns regarding service and comfort are being taken seriously, and your feedback has been shared with our team. Guest safety and satisfaction are very important to us, and we are committed to addressing the issues you described to prevent similar experiences in the future. We value your input and hope to have the opportunity to provide you with a more secu... read more
Painful experience Me and my husband stayed at the Stay America hotel for only one night. We purchased for 3 days but we barely were able to stay there for one day, the room and the service was nice. However the floor we were on smelled very badly of smoke, plus the people staying around us were very loud all the way to 1 in the morning. We hurried on out and got a refund. What didn't help it looked nice on reviews till we got there and stayed a bit.. it felt like a horror movie. Would not recommend if you like to not smell ... read more
Business response:
Dear Claudia, Thank you for sharing your experience, and we are sorry to hear that your stay was so distressing. While we're glad you found the room and service satisfactory, it's clear that the environment around you fell far short of what any guest should expect. Your feedback is critical, and we’re reviewing what happened on that floor to ensure better oversight and guest comfort moving forward. Thank you again for bringing this to our attention. We hope to make things right and restore your confidence in our property. Si... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.