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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not come here! We went to check in for a weekend and upon receiving our key and he
Business response:
Dear Katelyn, We are truly sorry your experience was cut short and fell far below expectations. We understand how frustrating it must have been to arrive for a weekend stay and not feel confident continuing your visit. While there are occasional challenges, your feedback is important and helps us understand where guest experiences need more attention. We sincerely apologize for the inconvenience and hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Staff was rude and upon arriving we were told they no longer offer free breakfast.
Business response:
Dear Guest, Thank you for sharing your concerns. We apologize that your experience with our team did not reflect the courteous service we strive to provide. Regarding the breakfast, we understand this change may have been disappointing, and we regret any inconvenience caused. Our goal is always to ensure our guests feel welcomed and valued throughout their stay. Your feedback is essential and will be shared with our team to support ongoing improvements. We appreciate you bringing this to our attention and hope to have the op... read more
Guys said it was dirty. checked out after 1st night
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize that your stay fell short of your expectations. Maintaining a clean and welcoming environment is paramount; we regret that the accommodations did not reflect this. Your feedback is essential in helping us enhance our service and facilities. We appreciate you bringing this to our attention and hope you consider giving us another chance to deliver a more positive and comfortable stay. Sincerely, Hotel Management
Will Never Stay Here Again When I arrived I mentioned that I might have to cut my stay short. The front desk said I needed to work with hotels.com as they were the ones I booked the stay with. The first card key I was given was for a different room. The second card key was for a room already occupied. Finally got a room with the third card key. The room was neat and clean, but clearly in need of an update. The walls were paper thin; I could easily hear conversations in adjacent rooms, even across the hall. The TV didn't work... read more
Business response:
Dear Guest, We sincerely apologize for the confusion at check-in and the discomfort you experienced during your stay. Your frustration is completely understandable, and we regret the inconvenience caused by the room assignment issues and the maintenance concerns. While some limitations may arise with third-party bookings, we recognize the importance of clear communication and responsive service. Your feedback is being carefully reviewed as we work to improve both our operations and guest support. We truly regret that your vi... read more
This property was underwhelming. The hotel lobby along with the room had a musty smell to it. The room was humid and the floors were dusty under the cabinets.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry your experience did not reflect the comfort and quality we strive to deliver. Providing a well-kept and inviting environment is important to us, and we regret that this was not your impression. Your comments have been shared with our team for thoughtful review, as we remain focused on improving the overall guest experience. We appreciate your insights and hope you will consider giving us another opportunity to provide the care and comfort you expe... read more
Front desk people were very nasty, giving me attitude when I asked about my room. My room wasn’t ready had to wait over an hour and a half for my room to be ready. The draws inside the room were all stained. Floors were dirty
Business response:
Dear Guest, We are truly sorry to hear about your recent experience. Delays at check-in and concerns regarding the condition of the room do not reflect the standards we aim to uphold. It’s especially disappointing to learn that your interaction with our team left a negative impression, as providing a welcoming atmosphere is a priority. Your comments have been shared with management to help guide necessary improvements. We appreciate your feedback and hope for the opportunity to offer you a better visit in the future. Sincere... read more
Don’t stay here. When we first showed up, we waited at the front desk for 10 minutes without being helped. We finally got keys and walked in. It immediately smelled like smoke. Got to the room and the room was already open and there were no sheets on the bed. The elevator was sketch so we took the stairs. Constant smell of smoke even in the room, and everywhere. They need to knock this building down and restart.
Business response:
Dear Guest, Thank you for your feedback and for staying with us. We sincerely apologize for the challenges you faced during your stay, as this is not the level of service and comfort we aim to provide. We understand how disappointing it must have been to encounter issues with your room and the overall environment. We are committed to maintaining a welcoming and clean atmosphere for all our guests. Your feedback is essential to our team, and we will address these concerns promptly. We look forward to welcoming you back and de... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,769 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.