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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like heavy cigarettes. No doubt people smoke in rooms. Hallways very dark and creepy looking, no blankets in rooms. Staff very friendly and helpful, best part of my stay was the awesome staff. The facility is more like apartments for people working in the area from out of town. The price was too much for the accommodations compared to a five star hotel I had just stayed at 2 nights prior that was bright and smelled cleaned. Overall, the smell caused me very uncomfortable stay and made it feel sketchy feeling. Th... read more
Business response:
Mary, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Some down time
Business response:
Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
Business response:
We’re glad you chose us, and are glad you enjoyed your stay. We aim to provide nothing but the best stay and outstanding service for our guests! Thanks again.
I like that i was able to cook. We didn’t like the smell of our room. I know this property is pretty old but i wish they did some updates and try to get rid of the cigarettes smell and some other smell. Had to buy an air freshener to get rid of the smell, it kind of help but it still smell.
Business response:
Jacqueline, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future mode... read more
the staff was nice
Business response:
Lemar, it's so nice to read your positive review of your recent stay at our hotel. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,620 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.