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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
None
Great customer service , specially holly shippy she was nice and very helpful
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff including Miss Holly at the Extended Stay America Cleveland - Airport - North Olmsted takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing t... read more
jmls wonderful experience room was clean.
Business response:
Thank you so much for your positive feedback. I'm so happy to hear that the room was clean and comfortable for you stay. I hope we see you on your return visits to the Cleveland area.
Nice personable front desk. Not much for a continental breakfast. Rooms ok, beds the same. Pillows need a little love.
Business response:
Steve, thank you for taking the time to share your experience; we loved that you could join us. We are happy your overall time was enjoyable, and you were impressed with our courteous associates. We have taken note of your comments regarding our complimentary grab-and-go breakfast offerings for any future changes. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Its okay
Business response:
Mohamed, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Cleveland - Airport - North Olmsted takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplis... read more
You have to play with the door for the keycard. Me and my boyfriend tried everything, went downstairs, got new cards, and it took 10 mins fidgeting with the door to realize you have to pull it shut really hard then use the keycard. That can cause disturbances for whomever inside and for neighbors. The room smelled like a funny mildew. People were loud in the hallway from inside their rooms, dropping food, smoking weed. The toilet was a push button and it was extremely hard to press. The curtain didnt stay closed either.
Business response:
Dear Erica, thank you for your feedback regarding your stay with us. We appreciate reading about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Better luck and value at a Motel 6! Cons: There were dirty towels on the bathroom counter and floor, and an opened bar of soap in the shower. The front desk gave me gloves and a bag to place the dirty linens outside my door (!!) but did not have clean linens to replace them. The linens given the next morning smelled stale and not at all clean (definitely different than the unused towels that were in the room, so I wonder if they were even washed). There was nothing in the “fully equipped” kitchen, not even a coffee maker, wh... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,620 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.