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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sign was not lit and there were literally no outdoor lights on at night so seemed a little creepy. Their own info paper in the room said grab and go breakfast starting at 6am but there was no breakfast available even at 6:30 and no staff to ask about it. The carpet on the far side of the bed hadn't been vacuumed and there were cobwebs in the corner.
Business response:
Dear Guest, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Thank you for sharing these details, and we are very grateful for your patience. Your feedback is essential to us and will be addressed adequately. Please stay with us again so we can regain your trust and show you the hospitality you deserve.SincerelyHotel Management
Good value Older facility but well maintained with a very friendly and accommodating staff. Not fancy but clean and comfortable.
Business response:
Dear Scott, thank you for staying with Extended Stay America and posting your review. We are glad you enjoyed most of your stay. Our goal is to provide an exceptional experience for our guests, and we’re so happy we hit our mark with our service and clean accommodation. We apologize if there were any inconveniences. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
very nice room, clean, friendly staff. will definitely be booking here again
Was clean and staff was friendly. Great service, quiet area. Would recommend
Business response:
Dear Zachary, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
None
Great customer service , specially holly shippy she was nice and very helpful
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff including Miss Holly at the Extended Stay America Cleveland - Airport - North Olmsted takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing t... read more
You have to play with the door for the keycard. Me and my boyfriend tried everything, went downstairs, got new cards, and it took 10 mins fidgeting with the door to realize you have to pull it shut really hard then use the keycard. That can cause disturbances for whomever inside and for neighbors. The room smelled like a funny mildew. People were loud in the hallway from inside their rooms, dropping food, smoking weed. The toilet was a push button and it was extremely hard to press. The curtain didnt stay closed either.
Business response:
Dear Erica, thank you for your feedback regarding your stay with us. We appreciate reading about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.