Extended Stay America - Cleveland - Airport - North Olmsted

Anonymous 

on Expedia

3 years ago

Some down time 

Jacqueline 

on Expedia

3 years ago

I like that i was able to cook. We didn’t like the smell of our room. I know this property is pretty old but i wish they did some updates and try to get rid of the cigarettes smell and some other smell. Had to buy an air freshener to get rid of the smell, it kind of help but it still smell. 

Lemar 

on Expedia

3 years ago

the staff was nice 

Denita 

on Expedia

3 years ago

Unclean room Check was at 3pm arrived at 5pm room was not cleaned waited an hour to be cleaned. Holly accommodated with extra sheets and covers for pull out that was not made and stained pretty badly. 

Tonya 

on Expedia

4 years ago

Not Happy The staff was very kind. The location is a nice area. But I felt uncomfortable I saw a man with a ankle bracelet and the other people looked like they were straight out of jail. The room smelled and I had to buy air freshener. When I made a mistake of turning on the heat and it smelled so bad. I was so glad when the night was over. 

Anonymous 

on Expedia

3 years ago

Only if absolutely necessary Heavily understaffed. Front desk had to go inspect our room to see if it was cleaned for our arrival. Hotel has a permanent cigarette smell. Masks required (unless youre an employee apparently). It worked as a last minute option but it wouldnt be at the top of my list.