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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable but needs updating Our stay at the hotel was fine for a quick night’s sleep. The room was clean and the bed comfortable enough. The halls were too dimly lit and the building could use some updating.
Business response:
Thank you for evaluating your stay. We are glad your visit with us was pleasant and that you loved your comfortable and well-kept suite. However, we regret your disappointment with the condition of our property. We will share your feedback with the appropriate individuals for future modernization plans for our hotel. We hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
Overall everything felt very good
Business response:
Thank you for choosing Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you once more for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
I was there for 1 night and there was not much to complain about the short stay
Won’t stay again
Business response:
Susan, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Overall it’s a nice property and the staff is excellent. A little better communication by the hotel would’ve been helpful about there being no dishes in the room and the free wifi not being capable of streaming.
Business response:
Thank you for being our guest and sharing your feedback. We are glad to read you had an overall pleasant visit and liked some aspects of your stay. However, we do regret we missed meeting some of your expectations. Your concern regarding the internet connectivity have been shared with our team so that corrective measures can be taken, We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Will not return No dishes etc were in room. Had to go to front desk and request each item as remembered. Real pain for 70 year olds.
Business response:
We are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,620 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.