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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Extended Stay America Hotel Cleveland - Airport - North Olmsted is located at 24851 Country Club Blvd, North Olmsted, OH. This business specializes in Hotels & Motels.
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk person was really friendly
Business response:
Tommy, thank you for making Extended Stay America a part of your travel plans. We are delighted you liked the service provided by one of our friendly associates at the front office and that you had a comfortable stay at our well-maintained hotel. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management
The room had a very musty odor and running the ac didn’t help. The furniture was old and worn out.
Business response:
Thank you for staying at our hotel. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue in your suite compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised moving forward. We also regret the disappointment with the furniture. We hope you will allow us to redeem ourselves. Sincerely, Hotel Management
Not a very good stay Personnel at check-in were very polite and willing to answer our questions. Checking was easy. Floor was very dirty. Dirt was tracked into the shower. Heating system needs LOTS of attention. Didn't work at all when we first arrived. Temperature settings are way off. The vent should have hood on it to keep air from blowing directly into the guest in bed -- kept us awake at night. Because of the fan blowing onto the curtain, the hem at the bottom was partially undone. No ice anywhere in the hotel. Grab and... read more
Business response:
Thank you for sharing your evaluation with us. We sincerely apologize for the cleanliness and maintenance issues in your suite. We will discuss this with the teams involved to ensure they deliver well-appointed accommodations. We are also sorry to know about your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this information has been provided by them. On a positive note, we ar... read more
First stop, Cleveland Nice hotel, easy to get to. Because of Covid, they kept kitchen dishes and utensils at front desk. But it was clean and comfortable.
Business response:
Connie, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. We look forward to hosting you again soon. Sincerely, Hotel Management
No coffee
Business response:
We appreciate your gracious review about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Floors were not clean
Business response:
Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had during your stay. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
Staff is nice. Room is clean and the location is convenient. Price is great. Simple room. Be aware there is no dishes or cups in the room but they will provide if you need, along with pots and pans for cooking.
Business response:
Thank you for choosing Extended Stay America. We are glad you were pleased with our immaculate accommodations and courteous service. We are also delighted to read we were able to meet your expectations at a great price. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 4.2 star rating with 1,053 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.