This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Extended Stay America Hotel Cleveland - Airport - North Olmsted is located at 24851 Country Club Blvd, North Olmsted, OH. This business specializes in Hotels & Motels.
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some down time
Business response:
Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
Business response:
We’re glad you chose us, and are glad you enjoyed your stay. We aim to provide nothing but the best stay and outstanding service for our guests! Thanks again.
I like that i was able to cook. We didn’t like the smell of our room. I know this property is pretty old but i wish they did some updates and try to get rid of the cigarettes smell and some other smell. Had to buy an air freshener to get rid of the smell, it kind of help but it still smell.
Business response:
Jacqueline, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future mode... read more
the staff was nice
Business response:
Lemar, it's so nice to read your positive review of your recent stay at our hotel. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Only if absolutely necessary Heavily understaffed. Front desk had to go inspect our room to see if it was cleaned for our arrival. Hotel has a permanent cigarette smell. Masks required (unless youre an employee apparently). It worked as a last minute option but it wouldnt be at the top of my list.
Business response:
Thank you for your review. We are sorry for the issues you encountered and regret any inconvenience caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Unclean room Check was at 3pm arrived at 5pm room was not cleaned waited an hour to be cleaned. Holly accommodated with extra sheets and covers for pull out that was not made and stained pretty badly.
Not Happy The staff was very kind. The location is a nice area. But I felt uncomfortable I saw a man with a ankle bracelet and the other people looked like they were straight out of jail. The room smelled and I had to buy air freshener. When I made a mistake of turning on the heat and it smelled so bad. I was so glad when the night was over.
Business response:
Tonya, thank you for being our guest and for sharing your feedback.We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case.We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 4.2 star rating with 1,013 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.