Extended Stay America - Cleveland - Airport - North Olmsted

Business response:

Lenore, thank you for being our guest at Extended Stay America. We're glad to know you were impressed with our affordable rates and that you were pleased with the service provided by our associates. However, we're sorry for not meeting some of your expectations. Kindly note, every room has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine on the floors. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, ... read more

Business response:

John, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Jeff, thank you for the glowing review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that you found us to be at a fair price. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable rooms. We love to hear when a guest has a wonderful night's sleep. Our housekeeping team does a great job of caring for our rooms, so we are thrilled to share your lovely comments with them. Thank you for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Claudette, it is nice to read you enjoyed your stay at Extended Stay America. Many of our guests are here for only before a long flight so we are pleased to offer extremely quiet rooms with luxurious, comfortable bedding to provide a very relaxing experience. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thanks for choosing our hotel for your overnight stay. We are glad to read you had an overall pleasant visit and liked your room. However, we are sorry for the maintenance issue you experinced at your bathroom. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're sorry for not meeting your expectations with our grab-and-go breakfast and for the inattentive service you received from our associates. We have made a note of your feedback as we plan any changes to our breakfast selections. We have also shared your feedback with our front desk team to be more diligent with their efforts moving forward. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, H... read more