Extended Stay America - Cleveland - Airport - North Olmsted

Business response:

Thank you for choosing Extended Stay America. We are delighted to know you were impressed with the excellent service delivered by our associates and that you loved your well-appointed accommodation. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Raymond, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to North Olmsted. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

George, thank you for choosing to stay with us. We’re glad to know you loved our well-maintained hotel and that you enjoyed your stay with us. It was a pleasure having you as our guest, and we hope to see you and your family again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for sharing the specifics of your stay with us. We’re glad to know you enjoyed our location and grab-and-go breakfast offering. However, we’re sorry for the inconvenience you experienced due to our hotel policy. We would like to know that to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We’re sorry if this was not explained to you at the time of check... read more

Business response:

Lew, we appreciate you taking the time to review your recent stay. We hope you will accept our apologies for problems with the plumbing in your room and for the inconvenience as we worked to correct those problems. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management