Extended Stay America - Cleveland - Airport - North Olmsted

Business response:

Kimberly, thank you for staying at Extended Stay America. We are pleased to know you loved our ideal location and that you had a pleasant time with us. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to host you back in future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Livia, thank you for taking the time to post a review. Although you had an overall pleasant time, we are sorry you were disappointed with our payment policy and for the smoke odor you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Also, know it is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We h... read more

Business response:

Kim, thank you for choosing Extended Stay America. Although it seems you had an overall pleasant time, we are sorry you were unhappy with our complimentary breakfast. Your concern has been shared with our brand leaders to determine new breakfast choices. It was a pleasure accommodating you, and we hope to see you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jose, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a comfortable stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Guillermina, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management