Extended Stay America - Cleveland - Airport - North Olmsted

Business response:

TY for your kind review! 

Business response:

TY for your feedback. We look forward to serving you again soon! 

Business response:

Dear Darnell, We are thrilled you have chosen Extended Stay America as your place of stay. We appreciate all your kind words and are delighted to know you had a pleasant stay with us. Our team members strive hard to go above and beyond to meet our guests' needs and provide them with a comfortable environment. Your positive feedback encourages us to keep doing what we do best. Thank you for choosing us as your host, and we look forward to welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Quianna,Thank you for sharing your feedback. We sincerely apologize for the odor you experienced in your room. We understand how uncomfortable this can be, and this is not the standard we strive to maintain. Please know that we are taking your concerns seriously and will review our cleaning protocols to ensure a fresher environment for all guests. We appreciate your understanding and hope you’ll consider staying with us again for a more pleasant experience.Sincerely,Hotel Management 

Business response:

ty for your feedback! We look forward to serving you again soon! 

Business response:

ty for your feedback! We look forward to serving you again soon! 

Business response:

TY for the feedback! 

Business response:

Dear Rick,Thank you for taking the time to share your thoughts with us. We are glad to hear the room met your expectations, and we hope it provided a comfortable stay. Your feedback is valuable, and we would love to enhance your experience further on a future visit. Please don’t hesitate to reach out with any additional preferences.Sincerely,Hotel Management 

Business response:

Ty for your feedback!! Have a great day!