Extended Stay America - Cleveland - Airport - North Olmsted

Business response:

TY for your feedback! We look forward to serving you again soon! 

Business response:

Dear Tomas,Thank you for sharing your feedback with us. We are truly sorry you found the hotel to be in a worn condition. We understand how important a well-maintained environment is for our guests' comfort. Your comments are invaluable as we continuously work to enhance our property and services. We appreciate your input and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Ressie,Thank you for your kind words! We are delighted to hear that you had a wonderful stay at Extended Stay America. Our team works diligently to provide a comfortable and welcoming environment for all our guests. Your positive feedback is truly appreciated and serves as motivation for us to continue delivering exceptional service. We look forward to the opportunity to welcome you back for another enjoyable visit in the future!Sincerely,Hotel Management 

Business response:

Thank you for your feedback! We look forward to serving you in the future! 

Business response:

TY Cara for your feedback. We look forward to serving you again soon!! 

Business response:

Thank you for the feedback. We look forward to serving you again soon!! 

Business response:

Dear Ibtesam, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we are sorry for the issues which kept it from being perfect. We value hearing from our guests as this lets us know where we need to focus our attention to better improve our guest experience. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management 

Business response:

Thank you for your feedback! We look forward to serving you again! 

Business response:

TY for your feedback!