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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No issues at all, everything went smoothly
Business response:
Dear Douglas, Thank you for choosing to stay with us and for sharing your experience. We’re glad to know your visit went smoothly and that you had a pleasant time. At Extended Stay America, we strive to provide a comfortable and hassle-free stay, and we genuinely appreciate your kind words. We look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management
Front desk employee was very accommodating.
Business response:
Ty for your feedback!
Good
Business response:
TY for your feedback! We look forward to serving you again!
Beds need upgrading; so does all the rooms in general. TV too small for such a decent size room. Should have been a 50-60 inch TV.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We appreciate your feedback regarding the condition of the room and in-room features. We understand the importance of updated furnishings and amenities, and your comments have been shared with our team for future planning. We appreciate you bringing this to our attention and hope to provide a more comfortable and modern experience on your next visit. Sincerely, Hotel Management
The hotel interior was not well kept, floors were dirty and the room smelled similar to a wet dog. Quite outdated and in need of complete renovation
Business response:
Dear Eileen, Thank you for taking the time to share your experience. We are genuinely sorry to learn that the condition of our property and accommodations did not meet your expectations. Providing a clean, comfortable, and well-maintained environment is very important to us, and we appreciate you bringing these concerns to our attention. Your comments regarding the cleanliness and overall condition have been shared with our team, and we are working on enhancements to better serve our guests. We hope you will consider staying... read more
The sweeper was never run in the hallway the whole time we were there. This hotel was really nice when we first started coming there. It is really getting run down. The parking lot needs repaved. People must not know how to read because someone was always smoking right outside the door even though there were 2 signs there no smoking. You could also smell smoke in the hallways. This will be the last time we stay at your hotel.
Business response:
Dear Guest, Thank you for being a loyal guest and for taking the time to share your thoughts. We’re genuinely sorry that your recent stay did not reflect the quality you had experienced in the past. We recognize how disappointing it must have been to encounter the issues you mentioned, and we are taking your concerns seriously as we review them with our team. Your feedback plays a vital role in helping us improve. While we understand your decision, we hope you reconsider giving us another opportunity to offer the experience ... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,634 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.